Not resolved
2 comments

Yesterday, I returned a mouse I had purchased at the Clackamas Store. It stopped working after just 2 months of service.

I was turned down for an exchange at the Clackamas store where I bought it because of your 14 day return policy. Also, the clerk couldn't figure out how to scan my receipt to determine if there was an exception to your 14 day policy because she didn't know how to read the receipt. Another employee tried to scan it. He failed too.

I left with absolutely no satisfaction.

We're not talking major dollars here. The mouse only cost $14.99. Over the years I have bought 3 computers and one cell phone from Best Buy not knowing about your 14day return policy. I won't be making that mistake again.

My number is 503 750 8294. I have more to say about that store!

Do You Have Something To Say ?
Write a review

Comments

Terms of Service
Post Comment
Cancel
Anonymous
#1501576

I purchased a 65” Samsung flat screen tv about 4 months ago, and started having an issue with the sound. I went to talk to Best Buy about the problem and how to go about returning it, they tell me to call the manufacturer,and they would send me a box to send it to them for repairs.

Can you imagine shipping a 65” tv back to the manufacturer for repairs.

The problem is the insurance they want you to buy, this is their way of pushing their insurance. I’ll never buy anything from Best(worst) Buy again

Anonymous
#1491582

Their Corporate Headquarters makes up their return policy.Every Best Buy location has No Control over What Corporate decides to do.So your compliant is with their Corporate Headquarters, Not the store level.Send Corporate Headquarters a letter.That information is found on their website.

You May Also Like