Yesterday, I returned a mouse I had purchased at the Clackamas Store. It stopped working after just 2 months of service.
I was turned down for an exchange at the Clackamas store where I bought it because of your 14 day return policy. Also, the clerk couldn't figure out how to scan my receipt to determine if there was an exception to your 14 day policy because she didn't know how to read the receipt. Another employee tried to scan it. He failed too.
I left with absolutely no satisfaction.
We're not talking major dollars here. The mouse only cost $14.99. Over the years I have bought 3 computers and one cell phone from Best Buy not knowing about your 14day return policy. I won't be making that mistake again.
My number is 503 750 8294. I have more to say about that store!