Verified Reviewer

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

New Reviewer
1 comment

FR: Jack Heywood

e-mail: jacklv2828@***.com

Re: Canceled: Geek Squad In-Home Appointment.

TO: Best Buy,

6/10/2021

Best Buy Management,

Appointment was NOT Canceled 6/8/25021 7am-1pm. (Order #6867****)

Two Geek Squad in-home service showed at 12:55pm 6/8/2021 and advised the Denon Receiver sold at store and installed on 4/30/2021 was the wrong model unit and stated new receiver was missing additional outs on the back!....

(In-home installers took Denon Receiver box and old unit).

The Extra wires could not be attached to the new receiver unit that the installer installed on 4/30/201, just left wires behind the new unit unattached!

Later, found the sound was not working in other areas and called for an appointment, 6/8/2021 to correct. Geek Squad in-home, Advised; wrong Receiver model unit installed!

Requested, return refund or correction made for the correct Receiver unit be replaced.

Request was denied/refused and stopped payment was made with the Bank. ----------------------------------------

Our promise. - BEST BUY

We work hard every day to enrich the lives of our customers through technology, whether you come to us online, visit our stores or invite us into your home.

If you are not fully satisfied with your purchase, let us help you with a replacement, return or repair.

This policy applies to purchases from Best Buy, Pacific Sales, Magnolia Design Center, Best Buy Education, Best Buy Business and Best Buy Express kiosks.

Jack Heywood

702-562-****

------------------------------------------------------------------------------------

On Wed, Jun 9, 2021 at 7:36 AM Best Buy Appointments wrote:

Your Geek Squad In-Home Appointment has been canceled.

View: Web

BEST BUYGEEK SQUAD

Your In-Home Appointment

Appointment Detail(s):

Canceled

Order: 6867****

Service Date: June 8, 2021

Arrival Window: 7:00 a.m. - 1:00 p.m.

Location: 3001 Beach View Ct LAS VEGAS, NV 89117

Your appointment is canceled.

Dear Jack,

As you requested, your Geek Squad In-Home Service Appointment has been canceled.

To schedule another appointment, click here or call us at 180********.

Sincerely,

Geek Squad

-------------------------------------------

Jack Heywood

e-mail: jacklv2828@***.com

Preferred solution: Full refund.

Best Buy Cons: Wrong receiver installed-.

Location: 6950 Arroyo Crossing Pkwy, Las Vegas, NV 89113

Do You Have Something To Say ?
Write a review

Comments

You will be automatically registered on our site. Username and password will be sent to you via email.
Post Comment
#2023852

Agreed, Hard to contact Best Buy with problems

Best Buy Reviews

  1. 836 reviews
  2. 386 reviews
  3. 225 reviews
  4. 102 reviews
  5. 62 reviews
Best Buy reviews