I purchased an internet router for $99.00 from Best Buy. After purchasing this product, I realized that I did not need this as my internet provider included this in the installation.
It took me a few weeks to get back to the store to return it. While at the return counter the clerk notified me that she would not be able to take the router back. There was nothing wrong with the router, it was in all original packaging and there was a rack beside the counter with the same routers for the same price as the price I purchased it. I asked to speak with a manager.
I explained why I was returning the product to a manager as well and he told me he could not accept it either as it had been a several weeks since I purchased it. I asked him for help and told him I was going to be spending a few hundred dollars in the store that day after returning the product. He insisted that he could still not take it back. I told him that I would then take my business elsewhere, and I did.
I bought the items that I was going to buy there at another retailer.
I am in the customer service industry and this is my second awful customer service experience with this company. I will not be back or referring Best Buy to anyone.
Product or Service Mentioned: Best Buy Installation.
Monetary Loss: $99.