I was scheduled to receive a new Refrigerator on 7/5/21, when the delivery team arrived they stated it would not fit. So, we went back to the store, and after reviewing the measurements, all they had to do was remove the doors.
The delivery was re-scheduled for 7/15/21, the team arrived again, this time with the WRONG Refrigerator.
It took me 3 hours to speak with a team member, after going through a slew of them, all clueless and unwilling to help. Finally, I spoke with a women who was able to help.
The delivery was re-scheduled for 7/22/21, and was told compensation would be provided after the delivery is complete. Today, I received a phone call that my delivery was not scheduled for 7/22/21, but for 7/23/21!!!! How hard is it to delivery a refrigerator??
Apparently for Best Buy delivery TEAM IMPOSSIBLE!!!
In addition, I requested to speak with a manager, and was never connected to manager or supervisor (WHY????)
THE WORST SERVICE DELIVERY EVER!!!
STILL WAITING FOR A REFRIGERATOR IN THE BRONX!!!! team
Monetary Loss: $400.
Preferred solution: Price reduction.
Best Buy Pros: Excellent customer service and knowledgeable personnel.
Best Buy Cons: How everything has been handled.
Location: 555 East Sandford Boulevard, Mount Vernon, NY 10550