I purchased a Best Buy computer and a year and half later I needed to bring it in to their "Geek Squad" because it wasn't powering up. After waiting two weeks I was told it was the mother board and it wouldn't be cost effective to fix.
While I was waiting for them to run my credit card two other people had come up and were told the exact same thing as I was, "it's your mother board, not cost effective to replace". They charged me $70 and sent me on my way. I just had a gut feeling that I was being taken. I brought the computer to a small computer shop in my home town.
Come to find out it was actually the power module that required replacement. Total charge parts and labor $65. Needless to say I was pissed. I called the Best Buy store immediately and in so many words was told tough ***.
I wrote letters to their customer service department, no reply. I even managed to do some research and got the CEOs contact info and sent a letter, no reply. Needless to say I haven't stepped foot into Best Buy since, that was over five years ago. In this time of mass consumer volume business, stores like Best Buy don't give a *** about customer service.
I don't despise much in this world, unfortunately I do despise Best Buy. I wish they would have gone under instead of Circuit City. Nearly forgot, last year someone purchased an air conditioner as a gift for me.
I took it out of the box put it in the window, all it did was blow ambient air, the compressor would not turn on. Asked them where they purchased it so I could return it, you guessed it Best Buy.
Review about: Best Buy Gift Card.
Monetary Loss: $70.