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Best Buy - Beware of

I ordered a Wii video game on-line at BestBuy.com. The only option offered was in-store pickup which I selected. Website indicated item was available. A day later I received an e-mail indicating my item was not available at my local Best Buy and to call the "Customer Care" number to pick it up from another store or to have it shipped to me. As there are no other Best Buys within a reasonable distance of my home, I called to select to have it shipped to me. First attempt I was disconnected. Second attempt I waited on hold for over 30 minutes only to be told that my only option was to get from a Best Buy store 90 miles from my home. When I asked to have it shipped from Green Bay to the Wausau store (since they wouldn't ship to me directly), I was told "Best Buy doesn't move merchandise between stores and that shipping would be at the discretion of the Green Bay store." Can't believe a store that specializes in electronics doesn't have a more accurate website and can't figure out how to transfer merchandise to satisfy customers. All their major competitors seem to have figured it out. I will no longer shop at Best Buy. Apparently this is how they treat their "silver premier" members...
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#278802 Review #278802 is a subjective opinion of poster.
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Best Buy Website

Contact Best Buy Customer Service

Website:
www.bestbuy.com
Mailing Address:
7601 Penn Avenue South
Richfield, Minnesota 55423
United States
Phone:
(757) 220-1352
All Best Buy Contacts

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