1.3
Details
I tried to buy a new router at Best Buy. and after my experience a day I will never shop there again and I canceled my credit card account with them. I bought one router there but the sales rep forgot to tell me that you needed a modem to work with it I didn't have a...
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Review
#1703441 Review #1703441 is a subjective opinion of poster.
Product
Netgear Router
Pros
  • Good selection of products
Cons
  • Product did not work after extensive contact with tech support
Reason of review
Bad quality
Loss
$300
Preferred solution
Cash refund instead of waiting for transmission of payment to bank account
Tags
  • Best Buy Problems
1.3
Details
I bought a router at Best Buy and then returned it because the sales rep didn't tell me I needed a modem to work with it. Then another sales rep told me I could get a free model from Spectrum so I bought another router from them. I spent about 40 minutes on the phone...
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Review
#1703438 Review #1703438 is a subjective opinion of poster.
Product
Netgear Router

I remember why I stopped shopping there now! | Best Buy review from Madison City, Wisconsin

1.5
Details
I purchased a 55 inch TV and a bluetooth adaptor - the person who sold me it said the TV has 15 days return and the adaptor has 90 day return policy. I could not figure out how to work the bluetooth adaptor after talking with support several times and wanted to return it. The sales persona lied to me about the 90 day policy, the geek squad said it was 15 days all products due to my 'plan' level, and the managers would not make it right. I called corporate and the child who answered the phone said 'too bad' read the conditions after 45 minutes of wasting my time. I will never ever shop there again and I hope they go out of business like Circuit City did - I should have bought it on Amazon like I wanted.
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Review
#1557128 Review #1557128 is a subjective opinion of poster.
Service
Best Buy Sales Representative
Cons
  • No service
  • Refund
Reason of review
Return, Exchange or Cancellation Policy
Loss
$60
Preferred solution
Full refund
Tags
  • Bad return policy
1.0
Details
I have placed an order on November 22nd 2018 and supposed to get my item by 04dec 2018 which I never recurved it so then I waited for another 15 days and still didn’t get it. When I called cus rep she re shipped my order n I was told on the phone that I shud be getting...
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1 comment
ayesheh n
#1653015

I had the same experience and its more than a month that I haven't receive my laptop and they don't refund my money

Review
#1429594 Review #1429594 is a subjective opinion of poster.
Service
Best Buy Shipping Service
Pros
  • Never received the item
Reason of review
Order processing issue
2.7
Details
I am an elite member of Best Buys rewards program.That purchases all the technology for 3 of my families households, so obviously I am going to have more returns than a single family household. 2 weeks ago I returned a $25.00 bluetooth speaker, so that I could purchase...
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Review
#1343687 Review #1343687 is a subjective opinion of poster.
Service
Best Buy Customer Care
Reason of review
Return, Exchange or Cancellation Policy
Loss
$20
Preferred solution
Full refund
1.9
Details
We purchased a tv about a year ago. Be bought a 75 inch sony. All said and done we spent about 6k on tv and useless geek squad warranty. A little over two weeks ago the tv lost its picture. I called geek squad and about a week later a geek tech came and said he needed...
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Review
#1186130 Review #1186130 is a subjective opinion of poster.
Service
Geek Squad Tv Repair
Reason of review
Poor customer service
1.0
Details
Just bad luck is what the Store manager said. 1st TV lasted less than a year. Insignia, followed protocall, have to send someone out, then have to wait 2 weeks for parts, then no parts available take it back to Best buy for a credit to buy another one. 2nd TV, good...
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1 comment
Anonymous
#1373011

And how is that best buy's problem?

Review
#1094963 Review #1094963 is a subjective opinion of poster.
Product
Insignia Tv
Cons
  • Quality of product cant get tv to last
Reason of review
Bad quality
Loss
$550
Preferred solution
Let the company propose a solution
Waste Management wouldn't pick up some TVs left by neighbors at the dumpster where I live. So I brought in three old TVs for recycling after reading Best Buy's page on line bragging what a great service they do for you and the environment for recycling billions of TVs....
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2 comments
Mike_mn
#1250649

I checked BB's recycle webpage, and it says right there that there is a $25 fee for TV's!

Yes, this changed last year.

If you wait, many communities & companies have recycling drives - which includes free drop off of TV's.

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Review
#952337 Review #952337 is a subjective opinion of poster.
Reason of review
Problems with payment

Horrible service and selection | Best Buy review from Oshkosh, Wisconsin

1.0
Details
My wife and went looking for a new tv. After taking to the salesman he educated me on the new Sony Bravia 65". One of the features that sounded good to me was the live 3D tv feature. I got it home and was impressed by the 3D movies but did not know how to get it to do 3D live. I went back to the store and talked to the same salesman about this feature and he did some research to find out that it did not have this feature. The store apologized and said they could not give me a return. There customer service is sub-par. We also shopped for a new laptop and after talking to another salesman he steered us in the direction of and HP computer. After we decided to buy the computer he said that they did not have any laptops in stock. Frustrated i asked why he would try to sell us a computer that they do not even have. He blamed the corporate store and said that they decide how much inventory they are allowed to have and that they just received an inventory truck the day before but they did not get any laptops with the order. They told me that it would be a waste of my time to complain to corporate. I hate this store and will not go back!
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Review
#942981 Review #942981 is a subjective opinion of poster.
Product
Sony Tv
Reason of review
Not as described/ advertised
Loss
$2500
Tags
  • Eletronics

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Latest Question

Best Buy Questions
4.3
Details
In August of 2016 our electric range died. My wife and I went to Best Buy as we always have to purchase a new one. Best Buy has consistently provided the best price and service...until now. When the new range was delivered, the installation crew damaged our...
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1 comment
Anonymous
#1229761

UPDATE: I noticed on my missed call log that the local Green Bay, WI Best Buy attempted to contact me on 10/17. Didn't leave a message or bother to call back.

Isn't that adding insult to injury? Don't they realize that by not leaving a message or calling back it only reinforces my desire to never shop them again? I don't get it! Just a simple "sorry you had a bad experience" on my voice mail would have satisfied me.

This wasn't Best Buy's fault, it was their insurance carrier SEGWICK! I give up!

Review
#936450 Review #936450 is a subjective opinion of poster.
Service
Best Buy Electric Range Installation
Reason of review
Bad quality