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I will never use or promote Best Buy for any type of electronics again.

I had a terrible experience with the purchase of a 72 inch Samsung TV and recommended full swing mounting bracket prior to Super Bowl Sunday. It appears there is no testing or research on products that Best Buys sells. I was sold a mounting bracket that (AFTER INSTALLATION) found was not appropriate and dangerous to mount a TV of this size. I removed the entire set up as soon as I completed the installation due to the TV rocking back and forth in an unsafe manner at the slightest touch. I returned to the best buy store where purchased and explained the story and the store manager (Steve) he could not have been less interested, he never even made eye contact with me. Well his resolution was to resell me a bracket at twice the cost of the original one and knock off $50.00. Now, this is a several thousand dollar purchase and I was dealing with a store manager that could care less about my problems. I declined his offer.

I then contacted Best Buy Corporate, specifically, President of Services Trish Walker and company CEO Hubert Joly. An assistant contacted me after several days and his response was not even consistent with my email, no resolution. At this point, I realized I was dealing with a large company that had no intention of resolution or working with me to make things right. I returned all of the equipment purchased, TV, Bracket, Cabling, for a refund, at that point, another manager stepped in and tried to salvage the deal by offering me a free installation...I explained my prior treatment by Best Buy and returned the equipment.

I was happily sold the same TV for $200 less at P.C. Richard with a delivery the day before the Super Bowl, I can't speak highly enough of P.C. Richard and would happily recommend them to anyone looking to make a substantial electronics purchase.

In addition, I hired a home theatre company (Premier Home Theatre and Security in Middlesex county NJ) to provide a full motion mounting bracket and install the whole set up, (I did not want to do a second installation myself). They were fantastic and the mounting bracket could support 2 people hanging from it firmly without rocking.

Subsequently, after the original TV was returned to Best Buy and replacement purchased at P.C. Richard, weeks later, I received another email from Best Buy from another corporate assistant offering me a hundred dollars or so to resolve, obviously, unaware the product was returned already.

My recommendation to anyone purchasing high end electronics is to stay far away from BEST BUY, give P.C. Richard a shot, you'll be happy, they aim to please or try any other local electronics store for better treatment.

Vincent Oliva

Product or Service Mentioned: Best Buy Manager.

Reason of review: Poor customer service.

Best Buy Pros: Salesperson nichole.

Best Buy Cons: Customer service and corporate response.

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Anonymous
#1653589

So it did'nt work out when you installed it yourself but it's crazy you hire pros to mount it and it works as intended? Sounds like user error to me.

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