I explained that the phone was a gift so I couldn't do that. They said I could not pick up the new phone until I brought the old phone in.
The 'solution' they suggested was to take my son 's old phone in so they could activate the new one then to tell him something went wrong with his phone and he had to take it in to be reactivated. He isn't *** so that was really a non- solution. I finally left without the phone. Two days later I returned to the store and talked to the manager to no avail.
So I have to tell my son about his Christmas present so I can have his old phone. I get to Best Buy and they say I didn't need to bring the old phone. Really. I did not need it!
I said the other (Geek Squad) person told me I did and so did the manager.
When I gave the manager's name the person helping me said "It's not really his fault. He's just the general manager of the store." There is no sale good enough to ever get me in that store again!