Valley City, Ohio
Not resolved
Customer service
Diversity of Products or Services
Product or Service Quality
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1 comment

Purchased washer and dryer and still had to make purchase of propane connection units separately. Date of install was made and was told the delivery men would call for arrival time.

I had to call and ask if they can come before I left for an appointment. They called me and said it was at the same time of my appt. Was told to call the supervisor to change delivery date. I did and was told to call the store, and then to call him back.

Whats up with that? Called store and was put on hold for a long time. No, they don't "handle everything" it seems the customer does. What a pain.

This is not a convenience at all. Still waiting.

And waiting!.

Reason of review: Poor customer service.

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Good Afternoon,

I am very sorry for the negative experience you have had with the installation of your washer and dryer. This may be our company, XPO Last Mile, based on your location.

We are committed to resolving this issue, but I first need to get some more information for you. If possible, please e-mail me your name at Jackie.workmon@xpolastmile and I will be happy to get you in touch with a manager right away.

Again, I sincerely apologize for your negative experience.


Jackie Workmon

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