Best Buy Website Reviews in Washington, USA
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Best Buy says buying refurb is a risk I took.
I purchased a refurbished TV from Best Buy's website and the next day I got an e-mail saying that it was back-ordered and would ship within a month. One month later I got the TV and after installing it I turned it on and found out that both speakers were broken. When I called Best Buy, they said that a person would contact me in three business days to discuss. After a week with no call, I called them. I had to get three different supervisors before anyone would help. The guy who I finally spoke with said, "well you bought a refurbished TV and that is always risky, if you wanted it to work perfectly you should have purchased a new one." They are coming next week to pick it up and will not refund my money until then.
Best Buy Website
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