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Best Buy says buying refurb is a risk I took.

I purchased a refurbished TV from Best Buy's website and the next day I got an e-mail saying that it was back-ordered and would ship within a month. One month later I got the TV and after installing it I turned it on and found out that both speakers were broken. When I called Best Buy, they said that a person would contact me in three business days to discuss. After a week with no call, I called them. I had to get three different supervisors before anyone would help. The guy who I finally spoke with said, "well you bought a refurbished TV and that is always risky, if you wanted it to work perfectly you should have purchased a new one." They are coming next week to pick it up and will not refund my money until then.
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2 comments
Anonymous
#530884

Stop being a *** and shell out the money for a new one...you get what you pay for. But you don't sound like the sharpest knife in the drawer, anyhow, thinking that you'll get a refund for an item still in your possession.

Anonymous
#530570

Yes that sounds frustrating, but they are giving you a refund, so why so upset? What company is going to issue you a refund before they get the product back?

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#340075 Review #340075 is a subjective opinion of poster.
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Best Buy Website
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$1200

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