State: Washington Product: Best Buy Sales Manager Clear all filters (3 of 43 reviews match)
filters
State:
City:
Show
Product:
1.0
Details
The absolute worst service experience visiting the Magnolia Audio/Video section at Best Buy brought to you by Kevin and Dwayne. I was intrigued by one of the rooms they had set up in the back that shows the different lighting settings, with a fireplace and couch....
View full review
1 comment
Anonymous
#1295270

Maybe you deserved it?

Review
#1010432 Review #1010432 is a subjective opinion of poster.
Service
Best Buy Sales Manager
Pros
  • Products
Cons
  • Gender and racial discrimination
Reason of review
Poor customer service

Dont Shop at the Burlington, WA Best Buy

2.6
Details
Beware if you have any issues with a product to bring it to the Burlington, WA Best Buy!!! I have had the displeasure of having to deal with one of their so called mangers DJ Kroner's on two occasions. This gentlemen has no business being in any sort of customer service roll at all. I am unsure if he was just appointed to his manager position and likes to flex his so called power or if he just hates people and his job. I first met him when i had to return to return a smart watch for the 2nd time around Christmas. After talking to three of his sales representatives regarding a new watch and was told over and over and over again that they would test it out for me before i left to ensure this one worked properly, he came in and told me I would have to wait over 2 hours for a geek squad member. I told him that three of his sales reps told me that i could have it tested since this was my 3rd watch in 3 days. He said they were wrong and they would also have to charge me $40 to test it. Just recently I unfortunately had came back to the store, since my phone which has a Best Buy warranty was getting so hot that i was afraid it would catch on fire. They only looking at the phone for less than a minute and stated it was the battery. They replaced it with another battery in stock until Mr. Kroner told them to have one mailed to me instead. He and his representatives told me that they would 2 day UPS it to me even after i explained that i needed my phone for work and 2 days without a phone was not acceptable. His response was i should have read through the warranty paper work when i bought the phone then. Disgusted with his condescending attitude i went to the counter to get the battery ordered. When done, the Geek squad rep said "you should get it in about a week". A Week!!!!! i was told 2 days. Sorry, nothing i can do is what i was told. It is absolutely ridiculous to have a warranty and the store has items in stock to fix it, but refuse to accommodate their customer's needs. Mr. Kroner refusal to assist me in any way on 2 separate occasions, goes to show that the Burlington Best Buy doesn't value their customer's and instead allows this so called manager to spew his condescending attitude towards customers. Please don't use Burlington Best Buy until they either provide proper training for Mr. Kroner or he leaves. He absolutely has no business in any sort of a customer service roll.
View full review
Review
#778142 Review #778142 is a subjective opinion of poster.
Service
Best Buy Sales Manager
Cons
  • Customer service and in house warranty
Reason of review
Poor customer service
Loss
$10000
Best Buy - There weren't any pegs over there with this item. your ales associated selected the item for me.
Best Buy - There weren't any pegs over there with this item. your ales associated selected the item for me.
Best Buy - There weren't any pegs over there with this item. your ales associated selected the item for me.
Visited your store on 8/27/14 had an associate assist me in looking for a power station. She took me over. I saw most expensive power station were on the top. And less expensive were on the bottom .I pointed to the one on the bottom for 19.99 she pulled it off the peg....
View full review
1 comment
Anonymous
#1154241

Did they check the tag? Most of the time if its not the same model number then honestly they really don't have to honor it. A customer, such as yourself was probably looking at it and put it in the wrong spot.

Review
#526817 Review #526817 is a subjective opinion of poster.
Service
Best Buy Sales Manager
Reason of review
Poor customer service
Loss
$50
Preferred solution
Price reduction

Contact Best Buy Customer Service

Website:
www.bestbuy.com
Mailing Address:
7601 Penn Avenue South
Richfield, Minnesota 55423
United States
Phone:
(757) 220-1352
All Best Buy Contacts

Best Buy Reviews

  1. 516 reviews
  2. 257 reviews
  3. 130 reviews
  4. 56 reviews
  5. 34 reviews
Best Buy reviews