39 R H L Blvd, South Charleston, WV 25309
Not resolved

y nephew and I went to the Best Buy at 39 RHL Blvd, Charleston, WV 25309 today between 1:30 and 2:00 today and bought a red Xbox One wireless controller. We left and started driving down the road.

He opened it and the box was empty. So I am assuming some one stole it out of the box while it was in the store.

We turned around and went right back to the store and spoke to the store manager, Sean Wilmont, who offered no solution. He just said that they do not sell empty boxes and we needed to take it back to Microsoft to get a controller. Implying that I took the controller out and was just trying to get my money back for an empty box.

He would not make it right.

We as customers have no way to know that the controller was not in the box.

The box still had some weight to it so we would have never known.

So now we are out a total of $64.99 cash and still do not have the controller.

I need someone from Best Buy to correct this situation. This is ridiculous!!

Bill Lawrence


Reason of review: Sold an empty box.

Monetary Loss: $65.

Preferred solution: Deliver product or service ordered.

Best Buy Cons: Customer service was lacking.

  • Sold Empty Box
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