Best Buy - Warranty Scam
I wanted to let someone Know that I will no longer purchase from Best Buy.I also intend to let everyone I can know that the warranty that Best Buy touts at the time of sale is Garbage.
I purchased a car audio head unit in October of last year and purchased the extended warranty per the salesman's suggestion. He told me if it breaks just bring it in and we will replace it. Well it broke and I took the unit in. It turns out that Sony has dis-continued the model I bought.
They did replace the unit with a new sony. When I got it home I realized that it only had 1 set of RCA cables and I had configured my system to run off front and rear RCA's. I took it back and the only one that they had in the store that matched the options and RCA connections I had was $200.00 more than I had paid for the original unit. I had now wasted an entire Saturday trying to use the warranty that I was told would take care of any issues I had.
The told me if I left the unit they would order me one that was less of a stereo but had 2 sets of RCA's. I explained to him that I drive this truck over the road during the week and could not be without it. One channel was better then no channels. I asked him to order me a unit and I would come in and swap when I got back.
He said that was not possible. He had to have my unit before he would order me a new one. Well it was 8:00 pm by now and I gave up. I will make sure that I post this on every public web site I can just to keep anyone else form wasting their money and time at Best Buy.
Best Buy made the deal with Sony, not me.But in the end they made Sony my problem.
Review about: Best Buy Deal.
Monetary Loss: $500.