My company purchased a HP computer from Best Buy in 2010- Within a year, it broke down-- GEEK SQUAD charged $100s extra to supposedly save my important files. I got back NOTHING!
-- Same with my DELL computer that I turned in simultaneously. $100s more- DOWN THE DRAIN! In the meantime, I was ripped off by their rep who sold me a Samsung computer with USELESS GEEK SQUAD BLACK TIE PROTECTION for $1600 + (and a GUARANTEE it wouldn't break down) which broke down in a MONTH's time! Now everything's lost on THAT computer.
Furthermore, on my HP- they didn't reinstall Microsoft Outlook/PPT/Word, etc- despite agreeing to do so. Now, I just called 888 Geek Squad- for the 6th time- mind you.. and EACH time - it's a different disappointment. The company knows NOTHING about Customer Satisfaction!
Each time, the reps are RUDE - from the beginning with the 3rd degree given by the so called operators- to the PATHETIC service given by the so called technicians. BTW: Once there was advice- guess what it was? TAKE IT BACK TO THE STORE AND GET YOUR MONEY BACK because I DON'T KNOW! This is after the BRAND NEW SAMSUNG malfunction in the middle of SAVING a completed presentation-- which was lost and I wound up having to recreate it for $100s more at Kinkos in the middle of the night- and, then, do the presentation on no sleep.
I am DISGUSTED by BEST BUY and I will do EVERYTHING I can to save the buying public from their corruption and fraud. 888-GEEK SQUAD is USELESS. They are RUDE and provide ZERO service. Do NOT buy products from BEST BUY and AVOID GEEK SQUAD AT ALL COSTS!
(Their new ad campaign makes me want to throw up.
You'll throw up too if you get ripped off by them and purchase ANY of their services. IT IS a SCAM!