Best Buy - Wanted to buy Kindle e-reader on sale, not available for shipping or at stores, customer service was a disrespectful joke
I went online Thanksgiving evening to order the Kinder fourth generation e-reader on sale. For some reason, probably price, it is not available for shipping at $49.95 (what happened to free shipping for orders over $25 we ask?) Only store pickup. When I checked the Denver metro Best Buy stores - NONE OF THEM have any available. So I called customer service ... got an apparent 14year old with an attitude. When I told her the situation she gav emore attitude put me on hold to check something, and after five minutes, just hung up. Is this the way you handle customer service?
Granted it's a busy holiday shopping time, but don't put moronic customer service juveniles with attitude on line with your customers. As for the Kindle, if it's a 'loss leader' designed only to get customers in the door, and not a genuine sale item, what is the difference between that and a scam.
Your reputation is hurt on both counts, and widespread reports about this kind of situation on the complaint sites and Better Busines Bureaus ain't very good for business, is it?
Review about: Best Buy Shipping Service.