1000 Airport Parkway Pvt, Ottawa, ON K1V
Not resolved

I purchase a refrigerator about 9 months ago and needed to change the filter. I went to Best Buy talk to a salesman and was provided with a replacement water filter.

I show the salesman the refrigerator I had and he told me the one to get. I informed him that it look a little shorter than the one he had just pulled out of the refrigerator like mines. He informed me that it was correct and to purchase it, if it didn’t fit I could return it. It didn’t fit and I returned it and was told once the item is open it was not refundable.

I talk to the manager and she was not hearing it. I am very disappointed with Best Buy because I spend over $4,250 for my refrigerator, range, dishwasher and microwave.

What kind of customer service was I given, non and I am a elite plus reward member. I would love for a manager to call me because I’m not satisfied with the store policy.

Product or Service Mentioned: Best Buy Customer Care.

Reason of review: Poor customer service.

Do You Have Something To Say ?
Write a review


You will be automatically registered on our site. Username and password will be sent to you via email.
Post Comment

Best Buy Reviews

  1. 537 reviews
  2. 263 reviews
  3. 130 reviews
  4. 56 reviews
  5. 36 reviews
Best Buy reviews