Best Buy Reviews in Reston, Virginia
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Best Buy extended warranity
I bought a LG dishwasher,stainless steal tub,I bought a five year warranity,they said if they had to come out and repair it 3 times,they would replace my dishwasher with a new exact model.Well after the 5th time,I ask about their replacement promise,well they said it had to be for 3 different things ! The transmission went out twice !! The dishwasher did not get much use,because I'm a 70 year old widow.One repairman even told me they sold me a lemon.I will never buy from Best Buy again.Don't be fooled.
Best Buy Replacement
Installation of refrigerator | Best Buy review from Reston, Virginia
I bought a refrigerator from Best Buy. The delivery person brought into my house plugged it in. He turned one adjuster and said thats the best he could do and left.I am not please wiyh their delivery standards. Iam not pleased with their more or less I don' really care attitude .If they don't want to do their job FIRE THEM.If I had people representing me *** that they would not last a day.No calls to checkon them so myhey do what they want to do and how they want to do it. I will never buy another thing from Best Buy with the attitude these people had .If something goes wrong I WILL SEE YOU IN COURT Thank you Edward Thacker
Best Buy Installation
Sold computer without speakers | Best Buy review from Reston, Virginia
My neighbor bought an HP Pavilion s5704y and the salesman said it didn't need speakers when she asked him where they were. She hooked it up and no sound. We spent the morning on the phone with salespeople and the Geek squad trying to figure out why she didn't have sound. In the end a salesman confessed she needed speakers and they wanted to charge her $20 more to get speakers yesterday. How could they sell a computer without sound? She bought the speakers at H H Gregg instead. I'm glad she didn't give Best Rip-Off another dime of her money.
Best Buy warranty means nothing
Bought a Sony 60" projection TV from Best Buy April 2004. With warranty and extras it came to $6800. TV is out for the 5Th time. TV will not last a yr without going out. Was told from their repair people, these TV'S were defected and after the 3rd time, we would get another TV. Best Buy, Sony or the warranty dept. could care less. Our warranty is out this April, so you know what Best Buy is doing. They do not CARE about customer service. I do not recommend anyone buying from BEST BUY. Their warranty means nothing.
i am not complaining about them but giving them a compliment. i recently purchased a computer from them. they were very couteous and helpful. i told exactly what i wanted and they helped me out with it. i also go there for my sons games. they have pretty much of the games he wants. and they have the ink cartridges that i need in stock. i also love their selection of music and movies. they even have selections i havent seen in years. we are planning on getting an HDtv next year. we will definitely go to them when we purchase
Best Buy still waiting on freezer repair 4th trip!
Customer service sucks I've had repair guy out 3 times. The first time was just so he can look at it and say yes it needs to be fixed. says he has to order the parts they don't carry them, that they will be shipped to me. Best buy calls and wants to schedule the appointment. On the 2nd trip no parts had arrived . 3rd trip parts were replaced today. get home from the grocery store and it's still not fixed. The Freezer door won't open as it's still not fixed now I have to wait another week this will be the 4th week now. I have to wait until it's conveinant for them. That's what I get for choosing to shop at Best Buy.
Best Buy-Not customer freindly
A friend of mine and I were looking for an LCD television for her. After looking around, I suggested Best Buy. The price was right, and the salesman was friendly. My friend bought a 32 inch Samsung/waranty ( over $1000). When we got it home, I couldn't quite figure out how the stand attached to the TV, mainly because of a piece that was referred to as a "bottom cover," which through me of a little. I called Best Buy and asked them how the TV fit on the stand. The guy who answered the phone asked me if I used their paid delivery and assembly service, to which I replied, no. He went away, and returned saying that the manager said that I would have to pay $80 to have their crew come out to assemble the set. $80? All I wanted to know is how the stand attached to the TV. The guy said that they don't assemble TV's there, and have no knowledge. I asked to speak with the salesman. The guy went away again, and told me that the salesman wasn't there. I finally figured out that the "bottom" cover was to cover the stand slot, if one wanted to mount the TV on the wall. Then, I was able to figure out that the set just slid on top of the stand. I looked for the Stand/TV assembly in the manual at the beginning, but couldn't find it. Lo and behold, the instructions were on page 86 after the manual discussed TV set up. You would think that the stand/TV assembly would be first up.
Best buy /tops electronic services,inc
we bought a 50" samsung plasma psp call sevice center they have come out 4 times with wrong parts . The last time, they put in a part now we have no t.v. They tell us we have to wait. best buy will do nothing to correct this problem so beware. This t.v. is still under manufacture's warranty, so all they would need to is exchange it. problem solved. They tell us this process will take 2-5 days. so in the mean time we have no t.v Now is'nt thats special. so next time you buy from best buy. Beware of there sevice, not the best buy.
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