New surveillance cameras | Best Buy review from Newport News, Virginia

4.4
Details
Well i said i was happy with your products bestbuy installed brand new out the box didnt work still waiting for you guys to send the new one
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Review
#1265256 Review #1265256 is a subjective opinion of poster.
Service
Best Buy Customer Care
Reason of review
Return, Exchange or Cancellation Policy

Can't find purchase | Best Buy review from Newport News, Virginia

1.1
Details
I purchased a 40inch Sharp TV from Best Buy in Sept 2013 with care plan. Best Buy is saying they can't find my purchase. Which part was with cash and the rest with credit card. Talked with billing department and they said they can't find it either, but I have bank statement showing transaction. How does a giant electronic store not have a transaction for cash nor credit card. Something not right. Either my transaction was swiped out or something is fishy. I haven't gotten any help from any departments I have talked to.
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Review
#744552 Review #744552 is a subjective opinion of poster.
Product
Best Buy Credit Card
Cons
  • Lack of care for customers
  • Losing money on computer
Reason of review
Best Buy say they can't find my purchase of 9/2013 and I did part of it with bank card. Somebody wiped my transaction out of system because part of cash but they forgot I also did credit as well.
Loss
$350
Preferred solution
Deliver product or service ordered

Best Buy - Manager Review from Newport News, Virginia

3.9
Details
I went to best buy to purchase a tablet. After waiting for almost 45minutes someone decided to assist me. The individual clearly did not know the products they were selling and didn't even know what they had in stock. After purchasing the tablet I decided to get a bigger tablet. The next day I arrive at the store when they first open hoping to receive better customer service. After waiting 30 minutes to see a new tablet I decided to look for a manager. Surprisingly all the managers were in the front of the store laughing and goofing off. Apparently, they were offended that I interrupted there non work related conversation. The manager told me that it should be someone in the area to assist me. After walking around they finally found someone to assist me. Apparently he was upset that we interrupted his texting. My problem is that I counted 25 employees on the floor of the store walking around. No one was assisting or trying to get a sale. The store in Newport News, VA clearly doesn't know what customer service is. Management and employees really need basic training. I try to avoid this store at all cost. Best buy corporate really needs to go and investigate issues with store. Employees are rude, unfriendly and getting paid not to do there job.
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Review
#601957 Review #601957 is a subjective opinion of poster.
Service
Best Buy Manager
Reason of review
Poor customer service

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