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1.0
Details
I was in the Best Buy at Bell Creek Rd in Mechanicsville, Va on 6/21/18 and needed assistance in finding a USB cable and flash drive. The salesperson answered my questions about the cable. Then I made a request about the flash drive and he pointed the location to me. I...
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Review
#1285834 Review #1285834 is a subjective opinion of poster.
Service
Best Buy Sales Representative
Reason of review
Poor customer service

Best Buy fail

I am so done with this company. I have been trying to get my computer competently repaired for well over a month. It's under warranty. I took it inane told them it was blue screening, I told them I believed firmly it was a hardware issue (more specifically the graphics card). They said it was software and a reformat would fix it. I reformat, install drivers, update bios, etc etc..., still blue screening. Now, they say, it's blue screening because I reformatted it?! We order the install disks, they install... Get home and it blue screens up booting up. Take it back, they claim it's just dusty. They blow out the dust and send it back, it's still blue screened. I take it back, I tell them it's the hardware. Now, it's being shipped out for repair. Also, I ordered a TV online. Call to cancel after an hour as I meant to get the LED and not LCD. They say it will take 2 weeks to get the money back into my account. This is absurd, but fine, whatever... I cancel. I order the other TV. Get an email today that the LCD TV has been shipped?! Now have 2 flat screens enroute to my house. I was on the phone with them a half an hour cancelling that order. I hate Best Buy. That is my last purchase from them ever.
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Review
#362033 Review #362033 is a subjective opinion of poster.
Loss
$1700

Best Buy Mechanicsville, VA...Lousy Buy.

I purchase a USB cable/software package called Datapilot Pix n Tunes (approximately $29) to be able to transfer ringertones and files between my computer and my daughters new sprint phone. The box indicated it was universal for the model phone we have. However, once I installed the software the phone could not be recognized and we received a message that our phone was not supported. As it turns out, the phone was newer than the software and its automatic update. There was nothing on the box that indicated anything other than the name of the phone manufacturers and our phone manufacturer was listed. I returned the product to the store within two hours of purchase, and was told by the store manager they would not accept the item for return since it had been opened. I showed the manager the box and she told me that it was too bad, but that I might be able to complain directly to the software manufacturer. I told the manager that I did my childrens Christmas shopping there and was a good customer, she said that it didn't make any difference, they were not permitted to take the return, not even for store credit which I told them I would gladly accept. The manager kept smiling the whole time she was saying that she couldn't help. I told her that I thought the store was a rip off. The store has been open for less than 1 year in Mechanicsville Virginia. The incident took place on 02/17/2008
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1 comment
Anonymous
#20256

Just like it has been stated by many other customers.

SOFTWARE CANNOT BE RETURNED!!!

No software/movie/game WHATEVER is a media item cannot be returned.

Doens't matter if it didn't work or if.... it didn't do what you wanted it to do.

It's simple.

You do research before hand, and yes, you may want to try to contact the manufacturer.

This goes for........... ALL COMPANIES NOT BEST BUY...

There's still people that just simply don't understand rule that have been out for....decades now

GOOD LUCK NEXT TIME

Review
#113290 Review #113290 is a subjective opinion of poster.

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