Best Buy Reviews in Herndon, Virginia
Subscribe to organize reviews of the company into easy-to-read list. You can view followed brands in your profile
Very poor service | Best Buy review from Herndon, Virginia
I ordered a camera by phone and the person ordered the wrong one. The camera was not stocked in stores so my only choice was to order and test it. When I tried to return it, they offered to waive the return period since the original item was on back order. It was a camera that produced poor picture quality so of no use and I returned it. When the camera was back in stock I ordered one. Noticed it had been shipped from their return center. I was surprised because I paid full price. In any case, I tested the camera to see if it had the same focusing issue and it did. I returned the camera in less than 3 days. They made the error and want to punish me for it! Needless to say, they no longer have my business. I strongly question their reputability!
Best Buy and computers warranty scam
In late January I purchased a computer with an OS on it. I put some of my own software on the computer and then bought another packaged software item from Best Buy. When I went to install the new software, it corrupted the entire OS. The computer unit was only 14 days old when I had tried to take it back. I was told that I could neither return the computer nor the software. The computer had to be a "WORKING COMPUTER" if I needed to exchange it or I could buy a "Geek Squad" one year protection plan for $199.00 in order to "fix" the problem. I was told by an old "Geek Squad" friend how to possibly repair the damage, no thanks to Best Buy! I will never do business with them again!
Best buy....cheaters (Some of the sales reps)
@ Best Buy - Carolina Mall Nc , 10600 Centrum Parkway, Pineville, NC 28134-8810 (704) 543-4575 Don't trust the words of some of the sales representatives at this Best Buy!!! I recently bought a sprint data card from best buy, the sales person who sold clearly told me that I can return the device in next 30 days and I won't have any issues with the contract. For some personal reasons I wanted to return the device and when I took it to the shop, I was told that the contract has already started with Sprint and as per sprint policy I should have returned the device within 14 days else sprint would charge me a $250 early termination. Unfortunately I was in my 15th day and after a long discussion everything seems to be useless. I also tried calling sprint but again it's useful for nothing. I had to raise my voice due to my frustration and the lady who was handling me told that DON'T YELL IN THE SHOP. I don't know what else frustrated customer do on earth in this situation (probably she might be thinking that Best buy customer would take whatever talks their sales reps would do against their customers) So ultimately the lesson learned "Best Buy customers please be aware at this shop, read the return policy even though the sales reps explain it 1000 times, they may lie to increase the profit of the shop and they don't care about any their customers.
Best Buy Customer Care
Best buy stole 150 dollers from me
I had bought a brand new prepaid phone from best buy got all the way home opened it up and the phone had no battery so i went back to best buy to return it after waiting two hours to talk to someone they told me the could not return the phone without the battery i stated that my reason for returning is because it didn't have a battery in the first place and i was still within my 30 day return period they refused to to help me out now im stuck with a phone but no battery
Thank You for Your Reply!
Thank You for Your Reply! We are processing your message.
Thank You for Your Submission
Your comment is successfully posted.
Do you have something to say about Best Buy? What happened? What can we help you with?