Please do better | Best Buy review from Fairfax, Virginia

1.7
Details
https://www.facebook.com/1682946784/posts/10211611683082644/
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Review
#1427725 Review #1427725 is a subjective opinion of poster.
Service
Best Buy Customer Care
Reason of review
Poor customer service

No more Bestbuy!! | Best Buy review from Fairfax, Virginia

Hi all, I am in Navy and stationed in Bahrain. I bought a laptop online from BestBuy in May 13 for my wife as a gift. I paid over $500 for the new Core I5 and 8gb ram. I came home 2 days ago, August 15, and excited to check out the new laptop. But when I opened it, I realized it is Core I3 and only 4gb ram. I contacted Besbuy 1-800 and was told it is a easy fix. All I have to do is to bring the laptop to the store and get the right one. When I brought it to the store yesterday, 08/17, I was told that they couldn't do anything for me and they gave me the 1-800 again. I called BestBuy again at the first time to explain the situation, I was told that my wife should checked the system when she opened the laptop. I told them my wife is not a geek like bestbuy people. I was put on hold them disconnected. I called again and tried to epxplain again, then i was told there is nothing they could do for me because it was over 30 days. I told them i did get a wrong stuff. They told me it is the corporate policy so there is nothing for them to do for me. I told them i paid for Core I5 and i received I3. It was there fault from beginning. Later they told me they can give me $90 dollars gift card and nothing else. I told them i paid a lot more for this I3 laptop and if they could not give me the right one then they should return the money that i paid for the price of I5. ANd again I was explained that because of the coporate policy, they couldn't return the money to me. It is mean that srewed me. It is all my fault. I don't need a any *** money from them. ALl i need is they treat me as a customer, not like a dump guy. So from now on, there is no more buying stuff from this people. I am sorry to my wife when i didn't keep my promise to my wife with a good laptop so she can take care her school. There is no more buying stuff at BB from anyone in my family and my friend. I will tell how BB treat me to anyone i meet.
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#902999 Review #902999 is a subjective opinion of poster.
Service
Best Buy Customer Care
Reason of review
Return, Exchange or Cancellation Policy

Refurbished Phone now does not Work Properly | Best Buy review from Fairfax, Virginia

1.0
Details

Update by user Feb 10, 2015

Stopped by Apple Store yesterday, February 9th 2015, to see if the technicians would be able to fix the phone. After review of the phone, Apple determined that unauthorized modifications by a third party had taken place and that voided the phone under Apple's limited warranty.

Basically, Apple told me that the phone was ineligible for service. Went to the Best Buy store in Gainesville VA and explained this to the store manager, a young lady. She listened to me and told me there was nothing they could do and that I basically had a paper weight.

Thanks again Best Buy for unsatisfactory service. Caution to all: go anywhere but Best Buy to purchase your phone.

Original review posted by user Feb 09, 2015

Purchased a I-Phone 5 with the service plan in Jan 2013. Phone screen cracked in Nov 2014 and Best Buy sent me a refurbished replacement phone. January 31, 2015, I stopped by Best Buy in Gainesville VA, because the replacement phone was having technical issues, key pad malfunction (not opening up, sending texts and calling without my initiation). Told my replacement plan had expired on January 29th and that they only cover refurbished phones for 30 days. Told that resetting phone to original factory might help - it did not...problem continues. Call Geek Squad and basically told that I have no recourse and that I have to go get a new phone. Needless to say, I will never step into a Best Buy again (platinum member). This is unsatisfactory that I paid for a replacement plan and I was provider a refurbished phone that does not work.
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#592586 Review #592586 is a subjective opinion of poster.
Cons
  • Poor customer service
Reason of review
Damaged or defective
Loss
$200
Preferred solution
Deliver product or service ordered

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