Best Buy Reviews in Chantilly, Virginia
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rude rude rude service - no help with questions | Best Buy review from Chantilly, Virginia
Wanted to purchase a mp3 device to record/download books. Store in Allen Park, MI did not have Ipod Nano in stock, nor was anybody available to answer questions, help with instrustions, etc. I was treated like a *** old woman who had no reason to be there. I did purchase a mp3 player for downloading books from Barnes & Nobel, Amazon, etc. sites, however, I had a lot of trouble with it ... even a techno experienced person was frustrated with the device. After I return the mp3 device to the store where it was purchased, I will never again buy anything from Best Buy... especially at this store. In the past I have purchased 4 TVs, a best of the best computer, an air conditioner, and lots of other high end things. You will no no longer be receiving my business!, especially at this store!! Shame on you for the attitude that seems to be pervasive with the young people *techno experts* employed by your company.
Don't work with Best Buy they don't value customers
this is the last time I will buy from Best Buy. I purchased a camera from BestBuy.com and upon trying to use the camera it would not open and turn on. I went into the store and they said they couldn't help me because I bought it from their marketplace, meaning from one of their third party suppliers. I felt it I was completely unacceptable for them to push it onto them as my payment went to Best Buy not the third party. now I have to have the manufacturer try to repair the camera instead of getting a new one because too much time lapsed between finding out it was broken and trying to figure out how I could return it. I've spent over $3000 there in the last 3 years and this is the way I was treated, again, I'll never buy from them again
I see all these complaints about Best Buy. Ive been working at Best Buy for over 3 years now. You guys do not see our point on the other end of the counter. We have a policy to follow just like most businesses do. The policy is clearly posted on the back of your receipt. When it comes to Geek Squad protection our motto is clear "If we can't fix it then it will be replaced". So just because you purchased a $500 TV and a $100 dollar protection plan doesnt mean we are going to give you a new TV. It simply means we will try to fix the issue and if we are unsucessful then you qualify for a new TV. If you upgrade to a new TV you will have to pay the difference. When it comes to answering phones that is our job as well. Just like customers come in store and want to purchase things customers call on the phone and would like to purchase things as well. Besides it would be rude to speak to you in person with a phone ringing while we are trying to conversate. Overall I think people need to be more considerate of Best Buy. We do our job to help but everything is not always going to go you're way if that was the case we wouldnt have rules or policies.
I purchased a anti virus software& it was a defective cd..there was a discolored line going thru it. | Best Buy review from Chantilly, Virginia
i bought this anti virus software,would not work..a discolored line going thru it.was defective..they would only exchange it. did not want another i want my money back! Its seems so unfair, the only way i could ever know if it worked or not was to open the box,they gave me a new one and they opened the box!! I did not want a different one I just want my $$$ back!! i WILL NEVER BUY FROM BEST BUY AGAIN...THEY ARE SO VERY DISHONEST...WHAT SHOULD I DO WITH THIS ANTIVIRUS SOFTWARE?? IM ON A very limited budget...how do you people get away w/this??
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