State: Virginia Product: Best Buy Shipping Service Clear all filters (2 of 88 reviews match)
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Best Buy in Swoope, Virginia - Panasonic dmp-ub900 order bby01-789899006363

This 4k blu ray player is the best in the market, but buying one from best buy will be your worst experience. I am what best buy calls an ELITE PLUS customer, a title that is worthless if you don't gent the quality of customer satisfaction that (the best customers) are supposed to receive. In less than 24 hours i have spoken to 6 different customer service agents , 3 yesterday and 3 today, with that almost 3 hours or more of talking on the phone time, = (wasting time) and still the problem has not been corrected. In the past seven days ,7 different employees have not been able to correct something so simple as a correct shipping address , so it is associated with my billing address. This Panasonic 4k blu ray player is by far the best in the market, by all means buy it, just do yourself a favor DONT BUY IT FROM BEST BUY
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Review
#923037 Review #923037 is a subjective opinion of poster.
Service
Best Buy Shipping Service
Cons
  • Very rude customer service reps
  • Worst customer service deserve no stars
  • Worst customer service
Reason of review
Poor customer service

Best Buy - Shipping Service Review from Roanoke, Virginia

1.0
Details
I ordered a range and refrigerator on June 5 and picked the earliest date available for delivery, July 2. Just before the first delivery date, I received an automated call asking that I reschedule and so I did. My new delivery date was tomorrow, July 9. Yesterday, I received a strange text message confirming my appointment for 09/07/2016 and called to check on my order. I was told that everything was fine and I would have my delivery on July 9. Later I recieved the automated "please call us to reschedule" call again and called customer service. Again I was told that everything was fine. Today I received yet another automated reschedule request. The first person I spoke with couldn't find the order, then said it was fine, then said it looked weird and hung up on me. I called back and was told that the fridge was not available, would not be available, basically had never available in my area. I was told that even though the item was in stock, it was not in stock in my area. My only option at this point, I was told, would be to reschedule with no reason to believe I would ever actually recieve my order or go to the store to make sure what I am ordering is available. Thanks for wasting over a month of my time on this nonsense, ya jerks. I certainly will go to the store when I place my next order - the Home Depot store, the Lowes store, the local appliance store... My bad for thinking that a big company like this wouldn't be selling something they did not have or even telling me that they didn't have it during the first three phone calls. If they can't handle selling appliances online, then they should not be selling appliances online.
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Review
#879080 Review #879080 is a subjective opinion of poster.
Service
Best Buy Shipping Service
Reason of review
Order processing issue

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United States
Phone:
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