State: Virginia Product: Best Buy Sales Representative Clear all filters (2 of 28 reviews match)
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1.0
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I was in the Best Buy at Bell Creek Rd in Mechanicsville, Va on 6/21/18 and needed assistance in finding a USB cable and flash drive. The salesperson answered my questions about the cable. Then I made a request about the flash drive and he pointed the location to me. I...
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#1285834 Review #1285834 is a subjective opinion of poster.
Service
Best Buy Sales Representative
Reason of review
Poor customer service

Best Buy in Vienna, Virginia - Horrible appliance purchase experience

3.0
Details
My dishwasher purchase and installation was a complete disaster and I had such a horrible experience w. I'm not saying this is any particular person's fault, but bestbuy's sales and appliance delivery system is really outdated which prevents bestbuy's customer service representative to fix things for me. I was supposed to just wait at home for 4 hours out of 1 day for this but I ended up waited 16 hours out of 3 days and called at least 10 times to get this done. My origin appointment for dishwasher delivery and installation was Nov 21th, which bestbuy were supposed to deliver, install and haul-away at the same time. However I received a call that morning from the installer saying the warehouse didn't have the dishwasher available. Then I called to reschedule this for Nov 25 which I took a day off. However, I only got dishwasher dropped at my home without anyone to install it, plus the dishwasher installation kit was not delivered. Then I spent at least 2+ hours on 5+ calls to re-schedule the installation. I can't take any time off so I have to reschedule it for Dec 5th while having this extra dishwasher sitting in my small kitchen for over a week. I spent another 3+ calls trying to make sure the installation kit came with the installer on Dec 5th. Again, it failed. I have to buy another installation kit myself so that the installer can install the dishwasher because bestbuy's system is so disconnected. Ironically, on Dec 5th, someone showed up in the morning trying to haul away my dishwasher and I told him that another installer is coming and will do that. Now I expect to spend another 3+ calls trying to get a refund for my installation kit which never arrived. All the representative I talked were having trouble connecting those several items of a single order together (dishwasher, deliver, installation kit, haul away, installation service). I am really unhappy about the entire experience and probably will never buy an appliance from bestbuy .
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#745952 Review #745952 is a subjective opinion of poster.
Service
Best Buy Sales Representative
Reason of review
Poor customer service
Loss
$50
Preferred solution
Let the company propose a solution

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