State: Virginia Product: Best Buy Credit Card Clear all filters (4 of 57 reviews match)
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Best Buy in District 1, Virginia - Unwillingness to resolve credit issue

2.4
Details
Best Buy card hacked—my identity was stolen and someone purchased xfinity on my account. Through LifeLock got purchases removed, but Best Buy keeps charging me late fees and interest on late fees. I disputed the charges through Best Buy and they are unable to tell me what the charges are for, but did send account to collection agency. After laboriously explaining my position to them, Best Buy found another collection agency to use. Unbelievable!
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1 comment
Anonymous
#1778769

Your dispute is with Citibank. No wonder they cant help you.

Review
#1710165 Review #1710165 is a subjective opinion of poster.
Product
Best Buy Credit Card
Pros
  • Upset
Cons
  • Customer service and corporate response
Reason of review
Problems with payment
Loss
$600
Preferred solution
Let the company propose a solution
Tags
  • Customer Serice

Best Buy in Newport News, Virginia - Can't find purchase

1.1
Details
I purchased a 40inch Sharp TV from Best Buy in Sept 2013 with care plan. Best Buy is saying they can't find my purchase. Which part was with cash and the rest with credit card. Talked with billing department and they said they can't find it either, but I have bank statement showing transaction. How does a giant electronic store not have a transaction for cash nor credit card. Something not right. Either my transaction was swiped out or something is fishy. I haven't gotten any help from any departments I have talked to.
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Review
#744552 Review #744552 is a subjective opinion of poster.
Product
Best Buy Credit Card
Cons
  • Losing money on computer
  • Lack of care for customers
Reason of review
Best Buy say they can't find my purchase of 9/2013 and I did part of it with bank card. Somebody wiped my transaction out of system because part of cash but they forgot I also did credit as well.
Loss
$350
Preferred solution
Deliver product or service ordered

Best Buy in Roanoke, Virginia - Victon of credit card fraud

I was a victom when an X-girlfriend used my credit card to purchase 2 lollipop laptop computers. I filed a dispute and that started the investigation. They reviewed the in-store surveillance of the day I was victomized, and said even though she amitted to signing my name and that I had given her my permission to do so. They said that because I had been in the store with her earlier that day, that it was ok for her to sign my name on the receipts which signatures did not even vaguely resemble my signature, one was just basically up and down loops ! The Best Buy dispute department never would admit it wa forgery and I ended up having to pay for the computers. I was very disappointed on the view they had taken and had for a long time enjoyed shopping at Best Buy, but now I would not reccomend anyone trusting their card holder safety terms.
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2 comments
NonnyMouse
#523224

Best Buy isn't even in charge of their credit cards, you would have to call the credit card company. It just recently changed from HSBC to something else.

It's not like Best Buy is a BANK. :roll

Anonymous
#523214

Why didn't you call your credit card company and tell them your card was stolen and you didn't make the charges? Then go to the police and file a report.

You will not have to pay for the charges and your ex will be brought up on charges. Best Buy is not the police.

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Review
#336486 Review #336486 is a subjective opinion of poster.
Product
Best Buy Credit Card
I applied for and recieved a generous amount of credit from best buy beginning of 2009. paid it off within 6-8months havent used the card since because if i have cash i prefer to use that. i went to make a credit purchase today and my card was denied because they...
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6 comments
Anonymous
#226581

A lot of retail Credit Card companies close inactive cards. HSBC, GE Capital, Chase, etc.

The reason they do that is so they can have up to date information, and have you sign the new terms of the card.

National retails DO NOT do their own credit, they just brand them. So the retails have NOTHING to do with credit card policy.

This Guy is correct, HSBC is a terrible company!

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Review
#210150 Review #210150 is a subjective opinion of poster.
Product
Best Buy Credit Card

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Website:
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