Not resolved
2.7
Details
1 comment

I purchased a new, unlocked, AT&T compatible Samsung Galaxy 6 from Best Buy not realizing it wasn't carrier certified, and it arrived without the standard Samsung or AT&T software. It looked like the software was written by one of the assembly line workers and has no adjustments for basic user interface, accessibility, fonts and so on.

After a lot of effort, Samsung upgraded/updated all its software, but AT&T won't. Don't buy one of their unlocked phones expecting to get the real deal, because it isn't. Buy a carrier certified phone and then have them unlock it. My main complaint is that there was no notice or information about this on the Best Buy website when I purchased the phone.

Had I known, I wouldn't have bought it. Also, the extended plan, Geek Squad contact was barely literate and the attitude was, "well you stupid, you bought it."

Product or Service Mentioned: Samsung Electronics Galaxy S6 Cell Phone.

Reason of review: Not as described/ advertised.

Monetary Loss: $400.

Preferred solution: Exchange for a phone that is AT&T compatible.

Best Buy Pros: Original offered price, Fast and free shipping.

Best Buy Cons: Finding out after the buy, Lack of full disclosure, Failure to disclose product details before purchase.

Do You Have Something To Say ?
Write a review

Comments

You will be automatically registered on our site. Username and password will be sent to you via email.
Post Comment
Anonymous
#1389616

What! This doesn;t make sence. It's AT&T compatible, but AT&T won;t accept it!

Best Buy Reviews

  1. 511 reviews
  2. 256 reviews
  3. 129 reviews
  4. 55 reviews
  5. 34 reviews
Best Buy reviews