Best Buy - Unprofessional Delivery, Bad Customer Service!

First, the delivery guys took the doors and shelves/bins off the new fridge, and placed them in the wet grass and dirt, leaning them up unprotected, against the tree in my front yard. This is how Best Buy treats your brand new $3,000 appliances?! After they left I found two beetles crawling on the fridge, one inside one outside on the door! They did even not remove all the plastic and tape from many parts including ice maker, drawers, bins, doors, etc.

They left so quickly we didn't even have time to inspect it while they were here. Doors are misaligned, fridge not getting cold, drinks are cool at best, not cold even after 24 hours.

They did not cover it with any protection while moving it in through a tight doorway AS PROMISED at the store. Driver was rude and simply said "No."

They did not hook it up for us because our water shut off valve was in a closet, even though at the store they said that would be no problem. Again, driver said "No!"

Yesterday, a rep from Best Buy called to ask how delivery went. Told her about the door problem, she scheduled someone to come out today and said they would call me by 8 pm last night to confirm delivery time. Never called me! When I called today I was on hold a total of 50 MINUTES before finally being told the service was NEVER SCHEDULED! Said they would "try to get a driver to come back, but next appointment isn't until the Fourth of July!

I purchased a 5 year extended warranty and the best they will do is send a DRIVER, not a technician, and not until 3 days after delivery of a faulty refrigerator? UNACCEPTABLE!

This review is a subjective opinion of a user.
Report Comment Private message author

More Review Details

Product or Service Quality
Exchange, Refund and Cancellation Policy
Customer service

  • What I liked
      No items
  • What I disliked
    • Delivery professionalism
    • Customer service

Reason of review:
Damaged or defective
Preferred solution:
Let the company propose a solution
Monetary loss:
Product or service
Review category
Appliances and Electronics
review #659799 by

Author wants to be contacted by the company. Learn more

Had an experience with Best Buy? Submit review ›
Helpful? 1 Yes 1 0 No 0
Had the same issue 1 Yes 1
Comment as anonymous As anonymous or Log in
OR Is it your business? Respond to your
customers as verified company representative.
Apply for a Free Plan

Post a comment to start a discussion.

Great comment! Would you like to convert it into review?

You will be able to edit the text before publishing.

You May Also Like

× You are about to contact

Review submitted through "Contact Us" will not get published on the site or forwarded to Best Buy. However, many companies do monitor reviews on our site.

You were reading a complaint about Best Buy.
Filing a new complaint about