went in to bb to look at the jbl Bluetooth speaker. was looking to purchase as a Christmas gift.
display was not working. was told by salesperson it had been out for 2 weeks and it was a "corporate wide problem". so I took one out of box to connect with my phone to demo it. salesperson through a fit and demanded I put it back in box.
said I was not allowed to demo it because then everyone would want to do the same thing and they would not want to purchase a previously opened box. I asked why if the demo wasn't working he couldn't let me demo this one unit. he could then keep it aside and use it as a demo. he became upset and again demanded I place it back in the box.
I stood my ground and he called his manager. I let him explain the situation and the manager and continued connecting my phone with speaker. manager asked him why the unit wasn't working? after a discussion between themselves the manager allowed me to continue with my demo.
I then went ahead and purchased a unit but not before going up to the salesperson and asking him for a unit that had not been opened just for spite.
he didn't say a word and I took the unit I opened. btw this device works great
Product or Service Mentioned: Best Buy Manager.
Reason of review: Poor customer service.
Preferred solution: Let the company propose a solution.
Best Buy Pros: Manager on duty.
Best Buy Cons: Unhappy salespeople.