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Purchased Apple 7 plus for use overseas. Told them the phone needed to be unlocked.

They sold me the phone and told me it was unlocked however when I arrived overseas the phone was locked and I needed to contact Apple. Apple confirmed phone was locked and therefore Best Buy lied when they sold me the phone.

Best Buy was totally unresponsive and unhelpful.

I called them 5 times from overseas however they ignored all calls and said they don't sell unlocked phones which was a contradiction of what there lying salesperson told me. ...absolutely horrible company to do business with.

Product or Service Mentioned: Best Buy Customer Care.

Reason of review: Poor customer service.

Monetary Loss: $966.

Preferred solution: Price reduction.

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Anonymous
#1242791

All iphones 7s are unlocked until they are activated by a carrier. You just have to make sure you buy the correct model for the type of service your carrier uses. If it's Verizon it will be CDMA if it's sprint, t-mobile, or att it will be GSM