My wife bought a Moto Cell Phone plus 3 accessories a month ago at Best Buy in Dallas Texas. She was not impressed with the accessories & brought them back to the atote for return with the receipt.
Ahw was denied a reund. She was told that thw item is no longer sold and her request for a reund return was a week or so too late. Best Buy's return policy is 15 days, no exceptions!!! Tha must have changed recently...The manager at Best Buy was unhelpful and rather rude.
He was not interested at all in the factvthat qw have been loyal customers there for many years.
I will no longer purchase from Best Buy EVER! AMAZON here I come!
Product or Service Mentioned: Best Buy Manager.
Reason of review: Return, Exchange or Cancellation Policy.
Monetary Loss: $200.
Preferred solution: Let the company propose a solution.
I didn't like: Responsiveness, Poor customer response.