Dallas, Texas
Not resolved
1 comment

My wife bought a Moto Cell Phone plus 3 accessories a month ago at Best Buy in Dallas Texas. She was not impressed with the accessories & brought them back to the atote for return with the receipt.

Ahw was denied a reund. She was told that thw item is no longer sold and her request for a reund return was a week or so too late. Best Buy's return policy is 15 days, no exceptions!!! Tha must have changed recently...The manager at Best Buy was unhelpful and rather rude.

He was not interested at all in the factvthat qw have been loyal customers there for many years.

I will no longer purchase from Best Buy EVER! AMAZON here I come!

Product or Service Mentioned: Best Buy Manager.

Reason of review: Return, Exchange or Cancellation Policy.

Monetary Loss: $200.

Preferred solution: Let the company propose a solution.

Best Buy Cons: Responsiveness, Poor customer response.

  • Customer Dissatisfaction
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That's harsh. QUOTE : " loyal customers for many years " ...

they don't break the rules for you once and now you'll never return ?

The customer is not always right but they are always the customer , even when they make a poor choice of purchase and are dissatisfied. But there are rules and limitations on full exchange - you must realize that the product cannot be resold as "new", causing actual loss to the company when the return was a matter of whim or buyer's regret.

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