1 Worcester Rd, Framingham, MA 01701, USA
Not resolved

Had a horrible experience with Best Buy. We bought a Samsung TV on sale for $1,299 on Saturday during the MA tax free weekend.

We weren’t provided the one month free sling code. Upon contacting the salesperson, we were told it would appear during set up which wasn’t the case. There were issues with the screen so whole of Saturday and Sunday we were busy troubleshooting with Samsung. In the end they said they would either send a repair guy in a few weeks or we could exchange the TV at Best Buy.

We took back the TV on Monday and decided to add on installation this time after everything we went through. Well, Best Buy couldn’t do an EVEN exchange. Instead they insisted on processing it as a return which meant we would need to pay sales tax and the new price of $1,399. We had no choice but to return the TV.

The entire experience is so upsetting. All we want is another TV for the same price we paid on Saturday since we brought it back based on Samsung’s advise. If all we are going to get is an apology, please don’t bother contacting.

If Best Buy could genuinely do something do rectify this situation, please PM me. Thanks.

Product or Service Mentioned: Best Buy Customer Care.

Reason of review: Return, Exchange or Cancellation Policy.

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