1240 Marvin Rd NE, Lacey, WA 98516, USA
Not resolved

I bought a TV for 900 , last Friday night @ 630 pm.... that does not have a remote in the box ..

Sony crap that barley works .....and the worst customer service counter from the {{Redacted}} looking tattooed employee at the customer service counter was atrocious ......wasted gas and time driving back out there on a Friday night to get a used remote.... Will never buy anything from Best buy again........ Amazon and Wal mart have better deals and better customer service. Even a wal mart employee does not look like she is tweaking while on the clock..

The manger on duty was not much better than the customer service person..

I can see why Washington has a low unemployment rate.. they will hire anything that breathes.

Product or Service Mentioned: Best Buy Customer Care.

Reason of review: Damaged or defective.

Monetary Loss: $900.

Preferred solution: Full refund.

Best Buy Cons: Customer service.

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