I purchased a Mitsubishi - Diamond 65" 1080p DLP HD model WD-65833 in late December, along with a stand and full home theater installation. The unit was delivered and installed the week of January 7. On February 13, the TV stopped working completely (it will not power on). I called Best Buy service that day, and on Monday, February 18 the first service call was made to my home. The technician looked at the TV for 10 minutes, verified that it would not power on, and indicated I would hear from someone in the service department in 2/3 days regarding a follow up appointment to install the necessary parts. 4 days later I called to get an update and was told the parts were on back order and would arrive in mid-March. I asked if I could have the TV replaced and was initially told that because the TV was delivered 7 days past the 30 day window, they would not replace it. After talking to the store manager in Novi (Tim), he agreed to replace it, but after a couple of days trying to find a replacement indicated none were in stock and that he would keep trying. Last week, I was called by service and told the part was in early, and I set up another appointment (2nd day off work) and the technician arrived on Monday, March 3 to repair the TV, only after removing the back of the unit and the main board, said he had the wrong part and they would have to re-order the right one. I again talked to Tim that same day, and he indicated he had a line on a new 73" model and that if I'd pay the difference, he could replace my current TV with that. He promised to confirm this and get back to me in 20 minutes. That was around noon Monday, and as of today, Thursday, March 6, he has not returned that phone call even after daily calls and messages left to him. Also, this morning, after I called service to get any update, was told the right part was now on order and was expected April 1.
I think any reasonable person would agree that this is very bad customer service. I've been almost a month without a working TV after having it for just over a month, and am looking at almost another month for the next service call and after the first 2 have no faith that it will get fixed then.
Review about: Best Buy Installation.