this was a simple return. A Roku $69.99 purchased 5 days before.
The card I used was cancelled by Wells Fargo due to fraudulent activity. I offered another card. Easy? The cashier was new and called for his manager.
Up came the succubus from *** Tonya. She began a speech involving all the things she was NOT going to do. I asked what she WAS going to do. "I gunna give you a gift certificate" That was it!
We got into a donnybrook which culminated with me being asked to leave the store. No refund, no merchandise. I gotta hand it to them that's a great way to increase margins! I guess I should have asked to see a manager but she WAS a manager.
When some people get a manager slot the ask "How can I help?" Not goodole Tonya she is the type of manager who thinks manager means dictator and her job is to alienate as many customers as possible.Success at last! I did check my computer and in the last 8 years I have spent $20,000+ in that store. GOOD JOB TONYA!!!
Solution is simple...... Crutchfield.
Product or Service Mentioned: Roku Premiere Streaming Media Player.
Reason of review: Return, Exchange or Cancellation Policy.
Monetary Loss: $70.
Preferred solution: Full refund.
Best Buy Pros: I am an electronic nut and only went to that best buy, Sales people are good.
Best Buy Cons: Hate it.