Update by user Jan 24, 2015
OK. After trying to talk to someone higher up on the food chain.
I was met with a borderline rude individual. That is what pushed me to post here AND make a complaint to the BBB. The BBB lit a fire under their bottom. I was called shortly after by BB corporate with a offer of a $100 gift card.
BBB, thank you!
Sometimes it pays to be heard. And thank you Pissed Consumer!
Original review posted by user Jan 08, 2015
Hello. I ordered a plasma TV from Best Buy on December 27 2014.
The order was placed at www.bestbuy.com. Plasma TV'S are being phased out as of 2015. Time was of the essence if I wanted to get another plasma after mine was damaged. Order # BBY01-702xxxx33549 was placed.
This was for a 60" Samsung F8500 series plasma. Within a day I received conformation that the TV would arrive on Jan. 2 2015. On around the 30th I got a email that the delivery was moved to the 7th because the TV was being shipped to the Boston warehouse.
I was assured at that time that there was nothing to worry about when I called to have it tracked. All this time my family was without a TV. This last remaining 60" plasma was only available at BB on line. On the 5th I received a short email saying "order canceled".
This is no way to treat a customer. When calling to talk to a supervisor I was subject to 30 minute hold times. I feel like I was lead along, when I could have been shopping some place else to get what I wanted.
The last rep that I talked to wanted to offer me a $20 gift card after being borderline rude. I declined.
Product or Service Mentioned: Best Buy Gift Card.
Reason of review: Poor customer service.
Monetary Loss: $1500.
Preferred solution: Deliver product or service ordered.
Best Buy Pros: Competitive prices.
Best Buy Cons: Customer service, Not enough stock, Slow to assist.