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Lied about repairing our Netbook!They did not inform us of the repairs and lied about the actual repair...would not reinstall the operating system.

Had to resend it to the manufacturer to reinstall the operating system...Best Buy wanted to charge us! Best Buy is generating money by replacing the operating system...however the service from ASUS, Toshiba, HP, and Dell all repair their products for free which is included in their warranty service. NOT BEST BUY!

BEWARE...when you buy from this group you are risking your money and possibly throwing it out the window.Our computer is useless after the repair!

Monetary Loss: $400.

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Anonymous
#179762

Well you just said that the manufacturer will reinstall the operating system.So how is the computer useless?

And why was it taken to them to get repaired? Because they're not going to reinstall the operating system for free if you got a virus.

Now if it was a hardware problem they will if it's in a warranty or service plan.I think you're not telling the whole story, or you have no idea what you're talking about.

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