A couple weeks ago purchased washer & dryer. They said they will call to inform time of delivery.
The day of delivery was was December 26th 2014. It turns out that they do not up date the phone number, they had for us on file. This important detail was discovered on December 26 when we went to the store to inquire, on why We were not called by Best Buy what the window for delivery is.
This Lack of attention to details shows in other areas of their operations.....The toilet upkeep is very good antecdotal evidence. In my humble opinion judgment of why organizations make mistakes can be found in attention to most operational details.
Reason of review: Problem with delivery.
Preferred solution: Let the company propose a solution.