Update by user Apr 12, 2017
the worst service ever , I lost $128.00 down the drain because they wont answer one qustion for me
Original review posted by user Apr 11, 2017
I bought windows10 copy USB from Dearborn ,MI store , because my PC has crashed , when I tried to load it to my computer it did not work I think because they sold me the wrong version of windows ,i took my computer to the store and the supervisor at the Geeksquad by the name of Benjamin won't talk to me at all won't explain anything to me all I was asking is to exchange the copy I bought with the correct one or show me the first two steps and I will take the rest , but he kept saying that the package has been opened and there is nothing can be done , I paid $128.00 for that copy down the drain , I am trying to sell it now on CL for $50.00 and still without a computer and internet.
Product or Service Mentioned: Geek Squad Laptop Repair.
Reason of review: Poor customer service.
Best Buy Pros: Geek squad.
Best Buy Cons: Aweful return policy, How i was treated by customer service and manager.