To Best Buy at Doral 107 Ave. and 17the Street First of all I want to say I never in my life had such bad customer service, yesterday I was talking with them for about 3 hrs with Best Buy and still haven't received my refund.
I went to the store today 12/29/17 at Doral and if the customer service over the phone are bad, the Manager's at the store are even worse. I can't even begin to tell you the runaround I've had with these people. I've spent thousands of $$$ in BB and they still treat me like a garbage. They have a way to put things on the internet and I didn't know the Mario Kart was going to be downloaded by email, I was waiting for a week until finally I called and they did nothing, I went in person and Best Buy do not want to refund my money in a Mario Kart.
I told them I want it in a box Mario Kart and not downloaded. They still don't want to refund my money, and my granddaughter still without her cassette.. I went out of the store and was telling people not to buy on line because they were going to get a surprise and they called the police on me. I am a 78 years old grandmother that bough a Nintendo for Christmas for my granddaughter.
I received the Nintendo but not the Mario Kart. What can I do, I paid $380.00 dollars and my granddaughter have not been able to play with the Nintendo yet because I found out they send it download to my house and my granddaughter does not live here. I want my money back or a Mario Kart in a box on my hands or to send it by mail right away. Both Manager's at Doral Store called the police on a 78 year's old grandmother that was begging for Mario Kar in a box today 12/29/17 instead of downloading in email.
It was beautiful. Congratulations for calling the police on me. I wonder if they mother know the good deed they did today?????? I hope I don't get sick with the cool air today at Doral Parking Lot, wile I was waiting for my Mario Kar and one of the Manager's ask me for $20 dollars more.
I told him noooooo!!!! $380.00 was enough!!!
Product or Service Mentioned: Best Buy Shipping Service.
Reason of review: Return, Exchange or Cancellation Policy.