Two years ago I took my Gateway desktop back to Best Buy for the third time for repairs. The computer simply would not boot.
I am an IT major in college so I tried all of the tricks that I could conjure up. Never really crossed my mind to just check the motherboard. I dropped it off and came back after they called me FOUR DAYS later. I went in and the *** behind the counter said I had a blown capacitor on my motherboard.
I glanced at the board, saw it and became pissed. I had to pay them $70 dollars to test and find out what was wrong and it took them FOUR days to glance the *** thing. NEVER go to the Geek Squad. Find a friend or even a friend of a friend.
I will say, on the upside, the first two times the PC was under warranty, and they replaced parts in a timely and FREE manner. But, that is a Gateway warranty.