I purchased a Blackberry in mid-December at the store in Wyomissing Pennsylvania. The selling point of the Blackberry over any other smart phone was the fact that Best Buy offered a replacement warranty, not a service warranty.
They did not offer you a refurbished phone, should the one you have become unusable. Instead, they pulled one off of the shelf and gave it to you, right there in-store. Now, not six months later, I've been told by Best Buy that the warranty never existed.
1-888-Best-Buy hung up on me when I questioned them, and the manager in store wouldn't give me the time of day. I'm more than done with Best Buy.
Product or Service Mentioned: Best Buy Manager.
Monetary Loss: $600.