Never got my gift card from sansung. they got their sale. | Best Buy review from San Antonio, Texas

2.1
Details
I went in to pre order my Samsung Note 10 plus for me and my wife. It took forever to get my ported. Both ATT and T-moble really treat people like crap. and they should be takened to court and sued for false advertising. All these cell phone companys . I'm going to start a grass roots following to get these criminals to give us back the real unlimited plans that they stole from us. Its' not like we stole them we were paying a lot of money. The plans on all the company are not unlimited.So I'm going to see how far I can get.But getting back Samsung told in a nice way to $uck off. They reps are not from hear is I'm so sorry. But then can do anything about it.
View full review
Review
#1696464 Review #1696464 is a subjective opinion of poster.
1.1
Details
I just relized that they charge me $209, over my balance of $ 207 for a loptop I bought last year. No body (sale associate, etc.) at the time I open the credit card said nothing regarding to this. That I will be charge the full interest of you inicial purchase, if you...
View full review
1 comment
Anonymous
#1587718

You should read the terms and conditions when you signed your name. This is how the world works! Smartin up

Review
#1386852 Review #1386852 is a subjective opinion of poster.
Service
Best Buy Customer Care
Reason of review
deferrer interes - FRAUD
Preferred solution
Price reduction

New Computer Review

Bloody *** it took 2 weeks for them to ship it to the store
View full review
Review
#889776 Review #889776 is a subjective opinion of poster.
Reason of review
Problem with delivery

Been a month and still not resolved | Best Buy review from San Antonio, Texas

2.0
Details
I received my original purchase of a fridge on Feb 19. come to find out the water line inside the fridge was faulty. Geek squad offered to fix it. I refused as I didn't pay for a refurbished fridge. I paid for a brand new fridge with NO problems. They have cancelled on me now 2 times on the delivery of my replacement and its been 4 days since I have heard from them about when their next attempt to deliver will be
View full review
Review
#810926 Review #810926 is a subjective opinion of poster.
Cons
  • Entire experience
Reason of review
Poor customer service
Loss
$1200
Preferred solution
Price reduction

Best Buy - Geek Squad Service Review from San Antonio, Texas

4.8
Details
The person who installed my equipment was Sam; going forward, I am now talking about a manager named Samuel, not the installer: I requested to see a manager after seeing a female Geek Squad agent being significantly overwhelmed by the volume of customers and she was working the store front Geek Squad counter ALONE. A different female employe in the TV section was initially unable to assist me paying for a dashcam for install in my vehicle because "...all the managers are in a meeting and I can't get into the case." My interpretation of her visible uneasiness was she was very professional and apologetic but also embarrassed that the store management team would put her in a position to disappoint a customer (me) by wasting my time because of poor planning/communication by the management team. An employee named Eric(k) was directed on two occasions to walk from the front customer service/Geek Squad counter regarding my transaction (exchanging a defective product installed in my vehicle). Sam, the installer, said the front desk team would call him if they had any questions. The first time Eric(k) went to see the installer while I waited took eight minutes to return. The second time he was sent to go and ask the installer a question, I asked if he could call instead of making me wait. Eric(k) replied "...I don't have the number and there is no walkie talkie in the install bay." I was disappointed to be held accountable, by having to wait twice, because the phone number to a section within the same building isn't readily available to employees. I informed the manager Samuel the employees shouldn't be treated this way. The poor treatment, lack of training, and communication result in employees having unnecessary stress, giving poor customer service and ultimately if those employees leave the company, the second and third order effect include losing continuity of a trained/motivated employee, recruitment, training, and admin cost increases that ultimately get passed on to me the customer as reflected in the prices I pay for merchandise at Best Buy. The manager smugly deflected his responsibilities: 1. Manager stated employee was wrong that all the keys to electronics cases were not in a meeting and an employee on the floor had the keys. I responded by stating if the employee didn't know who had the keys, this is still a failure of management. 2. Manager stated the install bay crew failed to put the phone number to the install bay at the customer service counter at the front of the store. I explained that I believe this is a management failure and if Eric(k) works the Customer Service counter and doesn't know the number to the install bay, this is a training deficiency that management is responsible for. I have been a loyal Best Buy customer for over a decade, I don't deserve to be disrespected and brushed off like this. R. B.
View full review
Review
#744215 Review #744215 is a subjective opinion of poster.
Reason of review
Poor customer service

Customer Complaint at Best Buy #1081 3142 SE Military Dr San Antonio, Tex

1.0
Details
I purchased an IPad at this Store and received poor customer service. When asked to speak to a Manager I was told he was busy. Requested his name and was told it was Herb, also requested his last name and was told last names of Managers aren't given out, Store Policy. I won't shop Best Buy again. My wife and I were treated like shop lifters, also associate did not seem knowledgeable of the product we were buying at one point she informed the cost of the IPad was $400.00 when the cost was approximately $200.00.
View full review
Review
#743505 Review #743505 is a subjective opinion of poster.
Service
Best Buy Manager
Cons
  • Management
Reason of review
Pricing issue

Front door damage from Best Buy delivery

Purchased a $2300 refrigerator from Best Buy the Rim in San Antonio on 7/24/15. During delivery on 7/28/15, my solid mahogany front door was damaged. ( The delivery men had no idea what they were doing, they had to borrow my tools. ) Damage reported to their customer service and their insurance carrier on 7/29/15. After many phone calls and emails, it is one month later and they are no longer responding to either. Will never make a large purchase at Best Buy again. Should have stuck with Lowe's, never had a problem with delivery of appliances I have purchaed there.
View full review
Review
#690577 Review #690577 is a subjective opinion of poster.
Reason of review
Problem with delivery

Complaint about "no-refund or exchange" policy at Best Buy after 90 days

Ladies & Gentlemen: I purchased headphones at you Best Buy near North Star Mall on 4-2-2015. The customer service department told me that I was 5 days too late for an exchange. Here's my problem: My headphones work fine until the last few days when suddently they turn off and I hear nothing. If I unplug and replug them they work again for 6-7 minutes. I was unable to get anything but charged from my bank account from Just Answer or Sony. I give up. They apparently "broke" right after the ninety days runs(by 7 dats). Help, please!!!! tpeace4@satx.rr.com 210-425-6313 I now have a receipt for the headphones which were $119.05
View full review
1 comment
MattD78
#1005212

And this is why manufacturer's warranties were invented. After the return/exchange time frame has passed it is no longer Best Buy's problem. It is now up to you to deal with the manufacturer and whatever warranty they offer.

Review
#662195 Review #662195 is a subjective opinion of poster.
Pros
  • Variety
Reason of review
Warranty issue
Loss
$119
Tags
  • Exchange Policy

Best Buy - Manager Review from San Antonio, Texas

This chain in the last 10 years has become very anti customer satisfaction! I went to local store here in San Antonio and was looking for TV power cord and found two 6 ft on a hanger priced at 4.99 both cords were 6 ft, get to register and I am charged 12.99 and I return immediately back to where I found the product on the shelf and took a photo of price as product. Tried to talk to employee in charge of dept., he was already dealing with another customer and was already having issues with the pricing in the register with the customer he was helping ... First clue about pricing at best buy . Found the manager and explain to him about the issue at hand with my receipt and the price on the shelf. His only comment was pretty much you are screwed. Sorry I can't help if my employees put the wrong product on the self. But, we can't help you. It may have been the wrong serial number on the product but yet the length on the cord is 6 ft and the label said 6 ft. I called customer and they only apologize for the issue and would just email their store personnel not to make the same mistake. I've had no call backs nor an apology from best buy! Won't be buying any product from here . I know amazon has a great policy on customer service and will do my business with them or find a company who exercise customer service
View full review
3 comments
Anonymous
#840901

Why didnt you tell him about the price BEFORE you bought the product? I am sure he would have checked it if you told him about it before you gave him money.

Anonymous
#837517

Typical Best Buy customer experience. Instead shop at Walmart, Target, Amazon, Microcenter, Staples, etc.

MattD78
#837827
@BillyZ

Yeah cause this kind of thing would never happen at a Walmart or Target. And to the OP, if the serial number or sku doesn't match than it isn't the same product and doesn't deserve a price adjustment.

If the price label says Belkin and the cable you want is a Monster you can't get the Belkin price. That is no diffrent than swaping price tags which is illegal.

View more comments (2)
Review
#506951 Review #506951 is a subjective opinion of poster.
Service
Best Buy Manager

Contact Best Buy Customer Service

Website:
Mailing Address:
7601 Penn Avenue South
Richfield, Minnesota 55423
United States
Phone:
(757) 220-1352
All Best Buy Contacts

Best Buy Products and Services Reviews

Compare Best Buy to

Best Buy
Best Buy
8433 reviews
1.8
VS
Walmart
Walmart
8433 reviews
2.2
Compare Best Buy vs Walmart

Latest Question

Best Buy Questions

Broken phone | Best Buy review from San Antonio, Texas

purchased a phone from best buy in /Selma TX on Feb 7 I dropped phone on 12 May 14 no problem because I purchased protection plan and asked the guy whether or not it covered me dropping the phone he says yes yes. He failed to say there would be a 150usd deductible. On the 12th I spoke to a dummy name Jackson in the store GEEK Squad who stated well of course we're gonna tell you it covers it and not tell you the price. WOW!!! I called the store manager Kevin who concurs with the people who work there. then on the 15th of May I call the customer complaint cent of said company and spoke with Adrianna who didn't call me back because she had an emergency who after it was over and the nest day on the 16th I still had to call her back. WTH!!! Then she(Adrianna) says she spoke to Allison who said the fee will still stand. Then I spoke to Debbie who was still the store mgr in Selma who didn't know the corporate address to file a legit complaint and who was also misinformed and stated that since I was misinformed that this would be a coaching lesson for the associates involved. SERIOUSLY!! look all I want is my phone fixed I could have got my phone from Sprint and paid a 50usd deductible but seeing as I was not forewarned I chose bestbuy because the salesperson stated that it was covered. I am not interested in training your employees do that yourself. all I want to do is be informed.
View full review
Review
#487978 Review #487978 is a subjective opinion of poster.
Loss
$400