Best Buy Reviews in Round Rock, Texas
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Computer Nightmare | Best Buy review from Round Rock, Texas
Bought a computer in dec2012. It was a open boxxed item. Had issue with it and the geek squad walked me through a 1. Virus scan (no help) 2. Reset (no help) and 3. Wipe and reload (no help). Finally being a intermittent problem I took it back to the store. I realized they walked me right through the return for exchange time. I told them since I have the extended warranty they need to swap it out for the same thing. They said no... They had to send off. I even offered to buy a extended warranty on the swapped out computer. Again no.... So I noticed when doing the paper work to send off that you agree to allow them to put used parts in your machine and that if they can't get it to duplicate a intermittent problem you have to pay for the diagnostics of the computer too... Going to get my stuff from Walmart from now on... If I am going to get *** service I may as well save a few bucks...
Incompetent employees and cashiers | Best Buy review from Round Rock, Texas
Cashier walked out of the store and left a line waiting for 20 minutes for a cashier. Once a cashier did arrive the cashier did not know the correct answer on if xbox games were buy two get one free. His explanation was that it was whatever the computer says. We asked one of the associates on the floor and he stated that it was buy two get one off on any game $30 and up. The advertisement stated the same thing. The cashier says it's either a connect game or whatever the computer says. Three stories. After all that we left our $500 purchase there and walked out.
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The good and the bad | Best Buy review from Round Rock, Texas
I hate just as much when things get Misrepresented. I deal with those type of issues alot. I am an employee of Best Buy. I have seen great things with our plans and I have seen others things that I didn't always agree with but know that there are processes that go with it. I truly think they are a great service to our clients. I wish all of our employees were just as great but that's not always the case. I apologize on behalf of shotty employees and bad experiences. I try to always think of the best interest of my clients and do what I can to accommodate them, within my ability that is. I have not seen phones being exchanged by technology only. Our exchanges were on price point and luckily now, our phones are phasing out of the month long insanity and is going to rapid exchange. I've seen some phones take 4 days and others come next day. Unfortunately we had a contract with 3rd party repairs centers which had to be fulfilled before changing. And I'm glad! It will make at least the phone repair process alot better. We try new things as a company to see what works and does not. It is a process, and takes time, but we are truly here to get our clients all the technologies they want and to protect their investments. This may not change anyone's mind, but you do need to know that there are Best Buy employees that are out they who do care about their clients and the product and services they sell.
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