Best Buy Reviews in Richardson, Texas
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Not Best Buy but Worst Everything - refuses to make good on defective fitbit band.
The only reason a person would ever shop at best buy would be because they couldn't wait two days for Amazon to ship. I purchased 2 fitbit's. Within two weeks the band came apart. It didn't break, it just came apart where it is glued together. I returned it to best buy and the smart-*** kid in customer non-service was intent on not helping. They wanted to know if I was a rewards member. Wanted to know if I bought the extended warranty. Apparently to push their service warranties, they are now not servicing defective items. I will never walk into a best buy again.
Best Buy - Warranty Cancellation Review from Richardson, Texas
I cancelled IPhone warranty in March and still have charges. Citibank keeps harassing and referring me to Geek Squad I have literally spent hors 3-5 at a time being transferred, put on hold and hung up in. They can see the notes but state they are not able to give credit just refunds. Promised call backs never come and every call requires a complete explanation since they never have a record of calls. Citibank is unable to do anything which is to be expected since they have a reputation for poor service. Although I have been a platinum or elite customer for years, I no longer shop there. In the past two years they have decreased their rreturn policy, changed the terms if warranties until they are worthless or comparable to Walmart, and have poor telephonic service assistance. I convinced people in the past to give them another chance and to those people I apologize. You were right to avoid this store.
Best Buy's price match isn't real
A Terrible Customer Experience My recent experience with Best Buy’s online store has been as bad as my experiences have been in the big box itself. Want to know what truly bad customer service is? You need go no further than Best Buy. At the end of March I purchased a notebook computer online from Best Buy’s Marketplace. Within a few days, I saw the same computer on Amazon for $50 less. Best Buy has a “Low Price Guarantee” which I called to invoke. I was told that the maximum they could do on a price match was $20 plus tax. I reluctantly agreed. I was told it could take a couple of billing cycles for the credit to show up on my credit card statement. When nothing showed up in June, I called Best Buy online. I was told (1) that the low price guarantee doesn’t apply to the “Marketplace,” and (2) I should have gotten communication from Best Buy explaining that their review process denied the price match (which I didn’t). When I explained that had I been told in time to return the item, I would have simply returned it and bough it on Amazon, I was transferred around to several different people, but eventually found out Best Buy’s price guarantee is bogus. With each person I spoke to, I had to explain the story all over. It took well over 30 minutes of my valuable time. One person said, their records didn’t show the price that was being matched. How is that my fault? At the time I originally called over 2 months earlier, the person who committed to the $20 refund took the time to look up the competitive price. Was it now my fault that she did not make a record? Unbelievable! And this ignores the fact that the price difference was $50, not $20! I explained that they had committed to a $20 plus tax credit to my credit card. Based on this, I had agreed not to return the machine. Now, more than 2 months later it was too late to return the machine. I was not at fault in any way in this error. Best Buy finally said it would give me a $20 coupon toward a future purchase. I explained that there wouldn’t be any future purchase given the way the company treats its customers. I just wanted to warn others: don’t do business with Best Buy. It’s a dying monster that deserves to die.
Horrible Costumer Service | Best Buy review from Richardson, Texas
Well first off i went to get a phone repaired and no one told me my phone was going to be replaced instead of repaired as the contract i signed says. so i got a "new" phone and everything on my old phone wasnt sync properly (by your sales associate) so i lost all my 600+ pics and contacts AND bank info. i asked for my old phone and basically told that theres nothing that could be done its basically not your problem. ive had the "new replacement" phone since sat and it hasnt been working properly. it dies, no service, txt wont send, it sounds like if there is static on ALL calls. its ridic how often it freezes and overheats. i left the store today (3 hrs ago) after spending 2 hrs with a supervisor trying to fix the problem. he said it was the sim card and software needed to be updated. they did that. i get home phone works fine until now. it wont charge and it just died. wont turn on at all. i took the battery out and it works again but this is ridic. wht kind of costumer service is this??? not to mention the fact that im waiting to be credited the $50 back from my loaner phone. im very angry with this company and geek squad. and yet no one does anything to resolve the matter.
Best buy warranty no good
bought a i-phone and a two year warranty from best buy. phone would not hold a charge , best buy said they would send my phone to a third party company and replace my phone in about three days with a refubished phone not repair or replace my phone with a new phone. i bought my NEW phone about 3 months ago and did not buy a refurbished phone. The two year warranty cost more than the phone cost and if there warranty calls for a refurbished phone they should be good enough and up front with customers and tell you that.
Black Tie Plan = Poor Investment | Best Buy review from Richardson, Texas
I've bought tens of thousands of dollars of stuff from Best Buy over the past couple years. One of my most recent purchases was a Samsung home theater system. They pushed me to buy the Black Tie protection plan for it. I told them that I had heard they were a bad investment, and that I didn't want it. They said that even if I broke the system moving, or if there was any accidental damage, the plan would cover it. Finally I folded and bought it. Well a couple months later, the wireless receiver fell and broke. I went to the store last night and asked what I needed to do. The guy I spoke with checked and said that in fact I had purchased the plan, and that yes, it did cover accidental damage so all I had to do was bring the system into the store. I packed it up and brought it in this afternoon. They guy at Geek Squad said that the plan only covers manufacturers defects and he wouldn't help replace it. The thing is, the Manufacturer covers manufacturers defects, so why would I purchase a separate plan that would cover the same thing? This is irritating and unless rectified, I am no longer a Best Buy customer. Me and my business will go elsewhere for all our computers, electronics, mobile, and appliance needs. P.S. NEVER buy the Black Tie plan...total scam as it covers nothing that you would actually need it for.
We decided to upgrade our Sprint cell phones thru Best Buy because they offered a much better price than Sprint. They talked to us about their wonderful "Black Tie Protection Plan" that they offer at $10.00 per phone per month. It sounded great as we were promised...
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