Best Buy Reviews in Plano, Texas
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Online sales/support agent confirm unlocked phone deal but it was false and had mental torture finally | Best Buy review from Plano, Texas
I purchased UNLOCKED and no contract IPhone 4s on 12/24/14 after 2-3 times confirmation from online sales/support agent on Bestbuy.com site and she/he confirmed that it is an Unlocked phone having no carrier association to it and I confirmed with second agent as well and that i did 3 times confirmation from same agent after first one. finally I purchased online the phone and picked up from store on 12/26/14. The Store person was looking strangely and could not find the phone on pick up rack so she told me to go to mobile dept but since there were already a big line/*** there i asked her if she can help me as its just order pick up. She came with me and spoke to mobile guy there but seems again some confusion amongst themselves but finally one guy got up and took iPhone 4s and gave to her which she later on passed on to me. However after opening it i found its having Sprint microsim in it and my T mobile was not accepted. So i called BB they said its Sprint through which I can unlock. So i spoke to Sprint guys as usual they are the worst provider on earth in terms of service and customer service. They said contact apple when I spoke to apple they redirected back to sprint. Now that 3rd level of person i spoke after 2 hrs and finally he said he raised a ticket to unlock the phone as it is having clean IMEI and not stolen (Mind you I purchased on line brand new iPhone). After all this I called next day to check when i will get email/procedure to unlock Sprint support said it was never a case and they never raised any ticket neither that is policy and we had big arguement. I provided hime number of agent who's Id i asked earlier but he said the person is specialist but no policy and no ticket raised to unlock. So they asked me to call Best buy. After 2 attempt finally BB customer manager i could get hold of and was again saying he cant do anything since its locked by carrier (OMG) its like mental torture and having high Blood pressure I could hardly control on it. Finally he offered me $50 gift card as consolation by saying its mistake of their agent what a ***! my wife suggest to give up and dont bother and return the phone. SO i went to store to return.. Customer service said they cant take that phone and asked me to go to mobile dept so I did. I waited for 45 min in line waiting to RETURN my iphone which i purchased online and picked up in store. Man I tell you. I was running out of water from mouth with all this exerience. After that mobile guy called me and he could not understand what is the issue. He took me back to customer service and then to checkout seems some confusion amogst them itself. God knows what best buy is upto or running their business. Finally he asked me to follow as FINAL step and sent me to Pick up dept asked me to wait and at last said he doesnt have unlocked phone so i need to come back. I said i want to return my phone and want my money back. Then he said ok go to pick up dept and get refund. So again that lady on the pick up counter could not revert my transaction as she could not find the bar codes or so. She went back to the same mobile guy and asked me to wait. finally she came back and did something and then produced return receipt and said my money will be deposited back to my card. I was like thank god finally I got my own money after spending almost total of 1 full day of efforts continously (Personal calls, Personal phone usage, internet usage, gas, waiting time , explaining case to almost 20-30 support/sales/agent/store/checkout persons) . I decided not to buy anything from such a *** store! Hope you guys may not get such a experience. Anyways last worst experience of the year 2014!!! Hope new 2015 will bring good time !!
- Your bait and switch tactics
- Rude store guys
- Slow to assist
Reason of review
Poor customer service
Deliver product or service ordered
FRAUD!! My husband and I paid for a Panasonic Viera model #TC-P50ST60, a $1000 television, bought at the Best Buy at Perimeter Mall in Dunwoody/Atlanta GA. When the television died (within the warranty period) and we contacted Panasonic for repairs, we found out it...
Best Buy Clerk Refused to Help
I purchased a Roku player at Best Buy some time ago, but during a move the power cord was lost. I went into a store to get some information about replacing the power cord. Here is my exchange with the store clerk: Me: Do you still carry the Roku player? Best Buy (BB): Yes, they're in the 3rd aisle over there. Me: Well, I need to replace the power cord for it. Can you tell me if you carry the cord, or if you don't, the specification of one so I can try to find one? BB: We don't carry them. We can't open the box to see what it looks like. Me: I just need to know the voltage, specifications in order to try to find another one, can you help me get that information? BB: Like I told you, we cannot open the box to get that information. Me: Do you think you could maybe look something up to get me some information that could help me? BB: No. We don't carry them and cannot open the box. Me: Let me get this straight. You're refusing to do anything to help me. You won't even look at the box, or look something up in your system that might be of assistance, or ask anyone who might know something? BB: We can't open the box, and that's that. She would not move or even try to help. This then continued: Me: Can I speak to your manager? BB: Why? Me: I cannot believe you won't do anything to help me. I'm not asking you to open the box, just trying to find a part. Where is the manager? She then pointed out the manager to me. Me, speaking to Manager: I just wanted to let you know that your clerk is refusing to help me. I just wanted to find out how to get a replacement part and she will not even try to help me. Manager: Oh, that's too bad. That was it. He wouldn't do anything. As I was walking away, I glanced back, and he was just went about his business, never once trying to find out what happened .
Best Buy Manager
Best Buy is not to be trusted for online ordering
On Cyber Monday, I ordered the Toshiba Satellite Lap top which was to be shipped on December 13; my best buy card was charged immediately; on the 13 I got an e-mail saying the item was on backorder and the only thing best buy could do was to cancel the order; therefore, I did cancel the order on the 13 and as of today my account has not been credited for the $300.00, I have been getting the run around since the 13th, and no one seems to want to help me. I tried to explain I am trying to purchase a lap top for MOM for Christmas and the credit is tied up for an item I don't have. Best Buy's customer service is horrible.
Best Buy Customer Service unacceptable
I purchased a Nikon S9100 camera from the Woodland, CA store for a trip to Europe. While on the trip, I had problems with the camera not starting up correctly. I had to remove the battery and re-boot it to get it to operate during the trip. After returning from the trip, I took the camera back to Best Buy to get a replacement. I really like the features of the camera. I was told that they could not replace the item, and they offered to sell me an extended warranty. I am now sending the camera back to Nikon for repairs. I bought the camera from Best Buy, because they offered a competitive price. However, I now realize that their service policies are non-competitive with other vendors. I know that Costco would have replaced the camera with no questions. When I brought this to the attention of the service person she simply said, "I know". What Best Buy needs to understand is that they just lost a good customer for life. I have purchased several tech products from them over the years. I am remodeling my home and plan to spend money on appliances and new flat screens. Costco or another vendor with competitive service policies will get my business from this point forward. Best Buy will not.
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