Pre paind cell phone | Best Buy review from Irving, Texas

2.4
Details
No one helped me set it up and I lost $25 because a scrathed off pin number on pre paid card. Irving TX store on 1900 Market place, sucks.
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Review
#1618284 Review #1618284 is a subjective opinion of poster.
Reason of review
Poor customer service
Loss
$25
Preferred solution
Full refund
1.0
Details
I was coming into the best buy store on 12/11/2018 around 8-10:am and I was looking at some phones, and trying to get some help, I was kinda of amazed of how much the whole place had change. There was a couple in front of me waiting as well, When the woman had stated...
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Review
#1422668 Review #1422668 is a subjective opinion of poster.
Service
Best Buy Customer Care
Pros
  • Very upset
  • That someone did come to my ad and help name nakia
Reason of review
Poor customer service
Loss
$1
1.0
Details
Saleman lies to sell ptoduct - Best Buy review
I came into your store in Irving Tx Airport Fwy. I was looking at 65inch Tvs.A sales lady told me this is a great tv.She showed we everything about it.I looked at other tvs I decided to take it.I said for this price on the TV I want the best warranty you have and she...
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Review
#1285375 Review #1285375 is a subjective opinion of poster.
Service
Best Buy Sales Representative
Reason of review
Poor customer service

Incomplete information | Best Buy review from Irving, Texas

​Bought three cell phones at Best Buy and included Geek Squad insurance for each phone. Was never told there was a 150.00 deductible although I was told I did sign an acknowledgement. Don't remember that at all. My daughter also bought a phone at the same time and she does not remember anyone saying anything about the deductible. Found this out when I took one of the phones in to have a cracked screen fixed. I would need to pay 150.00 to repair the screen when I can have Samsung replace it for 162.00. I am paying 10.61 a month for insurance that will only save me about 15.00 on the repair. Have another daughter who was told about the insurance but was also told they would wave the deductible if it was brought back to that store. Does something seem to be wrong with this picture?
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Review
#527568 Review #527568 is a subjective opinion of poster.
Reason of review
Not as described/ advertised
Preferred solution
Let the company propose a solution

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