Best Buy Reviews in Houston, Texas
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Try to return a purchase over $500 and see what happens. | Best Buy review from Houston, Texas
I recently made an unsatisfactory purchase from Best Buy and returned the item. Talk about class action stupidity. First, Best Buy won't give you an immediate refund for purchases over $500. They will only mail you a check, or offer you a gift card. The check would take weeks to arrive, as if I have enough cash flow for that. What's worse, the *** that input my information into the system put in all my information incorrectly, EVEN THOUGH I HANDED HER MY DRIVER'S LICENSE. I MEAN, HOLY COW, SHE GOT THE STATE WRONG! This required that I contact "customer service" and have them change the information so my check will mail to the right place. This took no less than FIVE (5) phone calls to get all my information entered correctly and my refund check to be delivered to the right place, you know, where I live. After all this, I was told I would receive a gift card for putting up with their inadequacy. That gift card has yet to arrive, so I call these worthless tool bags up, spend 20 minutes on hold, when finally someone answers. But whoever answered did not say anything into the phone. I could just hear some lady mumbling to herself in the background, and typing on her computer. I said hello, a few times, and then the lady hung up! I mean WOW. I have never experience such inadequacy. I will never make another purchase at Best Buy. In fact, I'll be selling this gift card I am supposed to get.
Best Buy Gift Card
No help available on floor | Best Buy review from Houston, Texas
Went to Best Buy on 1960 in Houston, Tx around 11:45 on May 7. No help on the floor other than in the customer service area. Customers stacked up. All I wanted was a Garmin and I knew exactly which one. Two managers at front door chatting. I told them what I wanted; one said she could get me 'some help' I said no you can't they are all busy. You don't have enough help and why have you gone to a customer pit service area where I have to stand in line when folks are returning goods, etc?? So I took my business down the street to Office Max. Best Buy lost a sale. I am marking them off my list. I enjoy customer service and Best Buy has lost it.
Best Buy Return Policy SCAM & RUDE Customer Service
I purchase from Best Buy regularly and even had a store credit card. I went to return a tripod and was told no because it was outside of their new 15-day return policy. As angry as I was about that, what was worse was the absolutely uncaring attitude of the managers and the so-called "customer service" at corporate. I have shopped at high end stores and BB's staff is more stuck up than any other "service" people I have ever encountered. People can say what they want about how people should "read the policy" but if you have been shopping somewhere for YEARS, you rarely stop to read your receipt every time. When I purchase electronics from Target, they stress the return policy at the point of sale. A quality retailer will make exceptions for customers or AT LEAST issue a store credit. When I called corporate they confirmed that it was up to the store to decide whether to issue a store credit outside of the 15-day window. They are just choosing not to. As a comparison, I purchased an iPhone 4 from Apple that stopped working a year later (after I dropped it). I had Apple Care, BUT when I purchased Apple Care back when iPhone 4 came out, it didn't cover replacements. The folks at Apple made an exception and gave me a new phone for FREE. I have since purchased a iPad and a MacBook Pro. That is why companies like Apple receive top customer service ratings and continue to outperform *** Best Buy. I paid off and canceled my Best Buy card the same day and will NEVER shop with them again. The amount of my loss was minimal, but I would have been SICK if I had made a major purchase and been told, "Oh, well. There is nothing we can do." I'm also convinced that the people here defending Best Buy work for the store.
Best Buy Meyerland Plaza Mall, Houston, TX
I had a horrible experience at best buy meyerland plaza mall yesterday. Heights of insanity is that the store manager Ms. Lucia behavior in approaching the customer issues. I was completely unsatisfied with the Geek Squad representative 'Ana' but after talking to the store manager Ms. Lucia, I was not surprised why the employee culture in this store is as such. Man. I am never returning to this store and oh by the way best buy you have lost yourself a potentially huge customer. News for you. Never buying the Geek Squad insurance again. so this is right away $9.99*24 months loss to you. I will be sending out emails and share information to my friends about the horrible experience and explain them the worst possible customer service in a country which is build on the customer centered model.
Is there worse Customer Service? | Best Buy review from Houston, Texas
Previously bought a Rocketfish wireless outdoor speaker and transmitter from the local Best Buy. The product works well. Went to BB online to order another Rocketfish speaker. "On backorder". Waited 60 days, then contacted them. "Your order was cancelled". Are you getting more, and can I order one? "I'll transfer you". Wrong department. "You need a Team Leader. I'll stay on the call until we get one." Nope. Left on hold for 45 minutes until I hung up. While on hold I called them from my cell. "We cancelled your order; you can spend an extra $60 to get the combo product. I don't know if we are going to get more. You can't order it now anyway". I really hate to say it but I'm kind of glad Amazon is kicking their rear. I try to do business with them but their service is so horrible they make it difficult. Imagine, a customer who is ready to buy right now, knows the exact item they want, isn't looking for a "deal", and they can't accomodate that?
Best Buy duped me into taking my bad camera back near the end of it's warranty, instead of replacing
Bought an Olympus Stylus Tough in June 2010. Has been sub-par since purchace. Guarunteed at 33 ft. below. Took in for repairs. Took to bank of river and got water damaged. Sorry warranty is expired. I was told I was rude. They got away with it. Plus, it's guarunteed not to break up to a 23 ft. drop. I called customer service and got no help. We have had problems with this camera since purchasing it. It is not as easy as they make it sound to drop it off and repair it. They are so nice when they are selling you the warranty, only to drop you like a hot rock when you need to use it.
BEST BUY/SAID WARRANTY ONLY COVERED PURCHASE PRICE NOT PURCHASE
Purchased a microwave last year from Best Buy on sale and dented for a reduced price & also purchased a replacement warranty...it died and after three attempts by Geek Squad under the manufactures warranty, they said to return and get replaced...the store manager refused to replace my 9 month old microwave unless I paid the $130 difference between what I paid for it originally and what the microwave costs now...I asked him about the extended warranty that goes into effect after the first year manufactures warranty expires and he said the Best Buy warranty does not replace the product only covers the amount paid...I asked for his supervisor and he told me to call 1-800-BESTBUY...I am truly pissed!!!
I run a small computer repair/network company in Houston TX.Last night i attended a customers home, from where he operates a multi-million dollar construction company from. He had a small problem with his ATT 2-wire modem, the wireless node had gone out, so after the...
This is the letter I sent Best Buy today. Some personal info was deleted. November 2, 2011 To Whom It May Concern: My name is Brittany. My order number is BBY01-. 2 months ago, I made the mistake of ordering an LG washer/dryer unit on your company's website...
Best Buy Customer Care
Best Buy - Premium Delivery - Dont bother!!
Be warned that the $99.99 "Premium Delivery" package does not include whole room setup. We purchased a Sony home theater package ($2000+) and nothing was setup when it arrived at our home. Have spoken to several people (1 whom said that yes it does include setup, yet the store we bought from says no) and even viewed the Best Buy website (http://www.bestbuy.com/site/Appliances/In+Store+Only:+Two+Ways+to+Save+on+Delivery+and+Recycling/pcmcat228000050003.c?id=pcmcat228000050003). Long story short: I'm not going to purchase from Best Buy ever again. Waste of time and full of dishonest people.
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