Try to return a purchase over $500 and see what happens. | Best Buy in Houston, Texas

I recently made an unsatisfactory purchase from Best Buy and returned the item. Talk about class action stupidity. First, Best Buy won't give you an immediate refund for purchases over $500. They will only mail you a check, or offer you a gift card. The check would take weeks to arrive, as if I have enough cash flow for that. What's worse, the *** that input my information into the system put in all my information incorrectly, EVEN THOUGH I HANDED HER MY DRIVER'S LICENSE. I MEAN, HOLY COW, SHE GOT THE STATE WRONG! This required that I contact "customer service" and have them change the information so my check will mail to the right place. This took no less than FIVE (5) phone calls to get all my information entered correctly and my refund check to be delivered to the right place, you know, where I live. After all this, I was told I would receive a gift card for putting up with their inadequacy. That gift card has yet to arrive, so I call these worthless tool bags up, spend 20 minutes on hold, when finally someone answers. But whoever answered did not say anything into the phone. I could just hear some lady mumbling to herself in the background, and typing on her computer. I said hello, a few times, and then the lady hung up! I mean WOW. I have never experience such inadequacy. I will never make another purchase at Best Buy. In fact, I'll be selling this gift card I am supposed to get.
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2 comments
Anonymous
#753389

worst buy strikes again! Try to make a return on day 15 see what happens!

try to make a return on defective merchandise guess what they do! Yes love the gift card promises (getting you off the phone is all that is)

Anonymous
#753299

For obvious reasons, Best Buy does not keep large amounts of cash in the store. If you don't like it, stop buying and returning things.

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Review
#461797 Review #461797 is a subjective opinion of poster.
Product
Best Buy Gift Card
Loss
$629

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