State: Texas City: Houston Product: Best Buy Customer Care Clear all filters (4 of 291 reviews match)
filters
State:
City:
Product:
my husband and I brought 2 tv’s and 2 sound bars back in March we paid cash and was told we could reschedule delivery dates as needed(building a new house) everything was going great until this last time they went ahead and supposedly delivered them, but they told us...
View full review
1 comment
Anonymous
#1609983

Why would anyone ship merchandise to an incomplete, vacant house ? I don't get it.

Review
#1419248 Review #1419248 is a subjective opinion of poster.
Service
Best Buy Customer Care
Reason of review
Poor customer service

Best Buy in Houston, Texas - Ghost employees

1.0
Details
Keyboard wouldn't work so I went into store to verify it was the keyboard or the computer. There was absolutely not a single employee who would acknowledge that we were there. If it wasn't raining I would have said *** and left. Won't be going back EVER!!!!!
View full review
Review
#1410902 Review #1410902 is a subjective opinion of poster.
Service
Best Buy Customer Care
Reason of review
Poor customer service

Best Buy in Houston, Texas - Pre-Ordering the note 7

4.1
Details
My dad pre-ordered the note 7 for me and I received an email stating that I could pick up the watch. I picked up the watch, but after having problems with it after a day, decided I would first talk with a best buy representative, then when they informed me all the watches were having the same problems, I opted for the memory card instead. This took place at the Gessner, tx location, where they said I would not have a problem swapping the two items, but because I did not place the order for that store, I would have to go to the store where the order was placed. The store manager at the sugar land, tx location, said he could not swap out the watch for the memory card. I would have to return the watch, cancel the order, and my dad would have to into a best buy store to place the order. My dad does this, but the best buy in reno, told him he did not have to cancel the order and that I should be able to swap the items. Two stores indicate I should have no problems swapping, except for the store where I pre-ordered the phone. Then once my dad places the order, the representative at the best buy store in reno says I cannot get the phone at the upgraded price. I then place a call to 1888-best-buy, where I was on the phone for an hour, then the online manager Elizabeth hung up on me. She did not call me back, I instead called and had to wait another 20 minutes. I can't believe the horrible customer service I've had to deal with, my wasted time, and gas back and forth to these stores because people don't know how to do their job. I am ready to cancel my best buy card and stop doing business with them all together. I encourage others to do the same, that way they won't have to deal with the headache of best buy.
View full review
Review
#901020 Review #901020 is a subjective opinion of poster.
Service
Best Buy Customer Care
Reason of review
More than one above
This is the letter I sent Best Buy today. Some personal info was deleted. November 2, 2011 To Whom It May Concern: My name is Brittany. My order number is BBY01-. 2 months ago, I made the mistake of ordering an LG washer/dryer unit on your company's website...
View full review
1 comment
Anonymous
#754673

Similar thing happened to us in Dec. 2013 regarding an electronic item ordered on BestBuy.com. The Home Delivery co actually avoids getting a bad mark on their record by noting it as a refusal.

They delivered our item to another home. They went back and brought it to us, but told us the other customer had already had it out and put it together. We called the manager, Tony, who said, ok so you are refusing service? We said we want what we ordered, a new tv, not one that has been in someone's house that we have no guarantee as to what happened with it. Tony told us we had to call customer service and re-order. Customer service said they could only tell us the refund policy, and they don't handle online stuff so there is nothing they can do. We would be refunded and lose the sale price we got on the tv when re-ordering.

The Home Delivery Co knows exactly what they are doing to protect their mistakes. Figuring out how to get the right managers at Best Buy to take note is where the problem lies.

Review
#272367 Review #272367 is a subjective opinion of poster.
Service
Best Buy Customer Care
Loss
$1500

Contact Best Buy Customer Service

Website:
www.bestbuy.com
Mailing Address:
7601 Penn Avenue South
Richfield, Minnesota 55423
United States
Phone:
(757) 220-1352
All Best Buy Contacts

Best Buy Reviews

  1. 516 reviews
  2. 257 reviews
  3. 130 reviews
  4. 56 reviews
  5. 34 reviews
Best Buy reviews